GTM Strategy & AI Operations Intern at Zendesk in Austin, TX

Summary: Zendesk is on a mission to power exceptional service for every person on the planet. They are seeking a high-energy GTM Strategy & AI Operations Intern to join their Sales Strategy team this summer, where the intern will work on real strategic initiatives that improve sales and positioning using data and AI tools. Responsibilities: - Conduct market and competitive analysis (ICP, segmentation, positioning, messaging) - Synthesize insights into clear recommendations for Sales leadership - Support strategic GTM initiatives that improve focus and efficiency - Design and test AI workflows that improve sales productivity (e.g., discovery prep, competitive battlecards, pitch personalization) - Create a lightweight 'AI Playbook' documenting prompts, workflows, and use cases - Identify measurable efficiency or quality improvements - Shadow sellers and Solutions Consultants to understand the full sales motion - Help refine a product pitch or demo narrative - Deliver a final capstone presentation to GTM leadership Required Qualifications: - Currently pursuing a Bachelor's degree in Business, Economics, Engineering, Data Science, Computer Science, or a related field - Rising junior or senior preferred (exceptional sophomores considered) - Available full-time for 10 weeks - Must be actively enrolled in a university prior to and post internship completion - Demonstrated analytical ability through coursework, projects, or prior internships - Self-starter who enjoys solving ambiguous problems - Strong communicator (clear decks, concise writing, confident presentation) - Analytical thinker comfortable working with data in Excel/Sheets - Curious about AI and excited to build hands-on experience applying it to business problems - Collaborative and comfortable working across Sales, Marketing, Product, and Finance Preferred Qualifications: - Exposure to CRM or analytics tools (Salesforce, HubSpot, Looker, SQL) - Experience using AI tools (ChatGPT, Claude, etc.) for structured work - Prior internship, case competition, startup, or leadership experience Required Skills: Data analysis, Excel, Google Sheets, CRM tools, Salesforce, HubSpot, Looker, SQL, AI tools, ChatGPT, Claude, Analytical thinking Benefits: Monthly wifi stipend included!, Bonus, Benefits, Related incentives