Senior Sales & Service Ops Specialist, Medical… at Zeiss · Vietnam

Senior Sales & Service Ops Specialist, Medical Technology Location: Ho Chi Minh Sales operation Ensure all 3rd party material items are recorded in share folder Sales order processing in Salesforce, ensure data entry accuracy Preparation of sales contract documents Maintain shared folder to record all sales related documents Coordinate with logistics on deliveries to ensure delivery deadlines can be met Service operation: Daily service order processing in CRM, Mobile X, ensure data entry accuracy Ensure PM order list is well prepared weekly. Ensure service quotations and contracts were well managed. Maintain new installation ibase in system. Maintain NPS survey sending in/out ontime. Maintain Utilization monthly report for service engineer. Ensure all 3rd party material items are recorded in share folder Coordinate with logistics on deliveries to ensure delivery deadlines can be met 3.CRM, Salesforce, Mobile X Training (Ordering process in CRM, Salesforce system) Sales training/refresher course conducted to the sales rep CRM and Mobile X training/refresher course conducted to the engineer Explore new features in CRM, Salesforce and inform the team 1st level key user for CRM, Salesforce Work closely with Marketing Executive on the CRM, Salesforce hygiene to improve data hygiene Demo and Inventory Management Ensure all local demo loans are updated in system. Ensure all spare part inventory are well tracked with 3PLs. Ensure all tools inventory is calibrated on time. Monitoring and ensuring low demo inventory to reduce working capital. 5.Purchasing, return, recall and write-off: Work well with logistics team to manage new tools buying process, calibration process, loan process. Work well with quality control, sales, service team to assist recall project for product, spare parts. Work well with logistics to return the defective goods, exchange items to avoid extras fine from factory. Work well with finance team in write-off process. 6.Tender assistant Tender submission – E-bidding of Zeiss and third party Upload all tender submission, verify specification, and contract sales document in shared folder 7. Mentor and training across team member 8. Project support as requested by manager Education / Professional Certification Diploma or Degree in Business Administration, Foreign Trade or any related fields Experience -             5-7 years of experience in sales administration or business operations environment in medical de-vice industry, preferably with ophthalmic products -             SAP CRM, Sales Force experience preferred 3. Knowledge / Skills / Other characteristics Excellent interpersonal and communication skills Excellent organizational skills Multi-tasker and able to work under tight timelines Meticulous and detail oriented High proficiency level in computer skills in MS office (Outlook, Word, Excel, Powerpoint) Pleasant personality and proactive mindset Good command of spoken & written English Your ZEISS Recruiting Team: Doan Le Thuy Duong