Customer Care Administrator at Zeiss in New Delhi, Delhi, India

Customer Care Administrator Location: New Delhi ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India. The role involves end-to-end order coordination, stakeholder communication, and ensuring high service standards for our customers (optometry partners) and internal teams. Key Responsibilities Accurate order punching and processing through internal systems Handling customer and optometry partner queries with clear English communication Coordinating with Sales, Logistics, Labs, and MSP teams to ensure timely order closure Managing escalations professionally and ensuring resolution within defined TATs Maintaining documentation, compliance, and process adherence Preferred Candidate Profile Background in Optometry / Vision Care is preferred Strong spoken and written English communication skills Experience in order management, CRM/ERP systems, or customer care operations Ability to manage multiple stakeholders with calmness and accountability Attention to detail and a process-driven mindset Education & Background Graduate in (preferably Optometry), or a related field preferred; candidates from Business backgrounds with relevant experience will also be considered Experience 1–3 years of experience in customer care operations, order management, or a similar coordination role Prior exposure to optical/vision care industry or healthcare operations is an advantage Hands-on experience with CRM or ERP systems (SAP, or similar) Communication Skills Strong written and spoken English communication — capable of handling queries, escalations, and cross-functional coordination professionally Ability to draft clear, concise, and professional correspondence Functional Skills Proficiency in order processing workflows and internal ticketing/coordination tools Comfortable working with documentation, compliance checklists, and process SOPs Familiarity with multi-stakeholder coordination (Sales, Logistics, Lab, Field teams) Behavioral Competencies High attention to detail and a process-first mindset Ability to stay calm and accountable under pressure or during escalations Strong ownership attitude — ability to see tasks through to closure within defined TATs Team player with good interpersonal skills across departments Your ZEISS Recruiting Team: Itishree Pani