Partner Onboarding Intern (all genders) - ZEOS

Location: Berlin

THE ROLE & THE TEAM

ZEOS Platform Operations is responsible for all partner-facing Zalando Logistics Solutions. Within the Partner Onboarding team, our objective is to integrate our merchants and enable them for multichannel fulfilment in the ZEOS organization.This team works closely with both commercial and technology teams to ensure a seamless integration experience.

As an intern on our team, you will have a highly focused, manageable mission supporting the team in driving operational excellence. Rather than following a rigid routine, your specific responsibilities will be tailored when you join, depending on our immediate strategic priorities and your unique strengths. You will focus on driving the integration of our merchants, proactively identifying and removing any roadblocks to ensure a smooth and efficient onboarding experience.

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Merchant Integration: Support the end-to-end integration of new merchants into the ZEOS network, ensuring they are correctly configured for multichannel fulfilment. You will work hands-on with our partners, integrators, and sales channels to drive high-quality onboarding.

• Cross-Functional Collaboration: Act as a bridge between commercial and technology teams to resolve integration hurdles and streamline merchant setup.

• Internal Tooling & Support: Learn and leverage internal tooling to guide merchants through the integration journey and troubleshoot initial setup issues.

• Process Documentation: Drive the creation of clear, step-by-step documentation, playbooks, and guides to optimize our onboarding processes and ensure knowledge sharing.

• Merchant Go-Live: Assist in the execution of merchant go-live activities, ensuring a smooth transition to operational status.

• Proactive Problem Solving: Take initiative to identify and resolve integration roadblocks early, finding creative and efficient solutions to keep merchant onboarding on track.

WE’D LOVE TO MEET YOU IF

• Spreadsheet Savvy & Tech-Minded: You possess strong proficiency in Excel or Google Sheets and are comfortable manipulating datasets, automating basic tasks, and building clean tracking tools.

• Clear Process Documentation: You have a highly organized way of working and can write clear, concise documentation that makes complex data workflows easy for other teams to follow.

• Collaboration: You are comfortable working in a cross-functional environment, communicating effectively with both commercial and technical stakeholders.

• Ownership: You are a proactive and self-driven professional who takes ownership of the work that was assigned to you based on team priorities.

• Language: Professional fluency in English is required.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

• 2 paid volunteering days a year

• Employee shares programme

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• Relocation assistance available (subject to prior agreement)

• Family services, including counselling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review