Operations Associate at Zachary Piper Solutions in Durham, NC

Summary: Piper Companies is currently looking for an Operations Associate for an insurance and annuities company in Durham, NC. The Operations Associate role is focused in customer service, where the representative will correspond with clients regarding service requests and claim needs quickly and effectively.

Responsibilities:
- Respond efficiently and effectively to clients regarding claims needs and service requests for contract withdrawals, surrenders, ownership & beneficiary changes
- Explain company products, contract benefits and transactions by maintaining knowledge of all products and Customer Support procedures
- Provide technical assistance to clients with accessing the client portal
- Communicate with clients openly and respectfully to ensure highest quality service

Required Qualifications:
- 0-2 years of experience in customer service
- Must attend 3 days on-site per week in the Durham, NC office from 9AM-6PM

Preferred Qualifications:
- Bachelor's Degree, preferred areas of study include Communications, Psychology, or History

Benefits: Comprehensive Benefits: Medical, Comprehensive Benefits: Dental, Comprehensive Benefits: Vision, Comprehensive Benefits: 401K, Comprehensive Benefits: PTO, Sick Leave as required by law, Holidays