Member Acquisition Specialist - San Bernardino at Zócalo Health · San…

Summary: Zócalo Health is a tech-enabled, community-oriented primary care organization serving underserved populations. The Member Acquisition Specialist is responsible for converting community outreach and referral opportunities into enrolled members, focusing on direct engagement and enrollment processes. Responsibilities: - Conduct in-person outreach and enrollment conversations with eligible community members - Drive same-day registrations and maximize conversion opportunities in the field - Guide individuals through registration, intake, and enrollment processes - Own weekly enrollment, registration, and conversion goals - Maintain disciplined follow-up to move referrals and leads into enrolled members - Identify and escalate barriers preventing enrollment or engagement - Support member retention and re-engagement efforts when appropriate - Execute enrollment activities at assigned partner sites, community locations, and outreach events - Represent Zócalo Health professionally within community settings - Build trust quickly and effectively with community members - Support execution of Zócalo-hosted events designed to generate enrollment opportunities - Maintain flexibility to work in field-based environments, including evenings and weekends as needed - Accurately complete registrations, documentation, and enrollment workflows across operational systems - Maintain timely and accurate activity tracking within Athena and other required platforms - Follow established operational workflows, SOPs, compliance expectations, and documentation standards - Communicate operational issues, field insights, and workflow barriers in real time - Work closely with Market Growth Managers to support community-based enrollment strategy - Contribute to a high-performance, enrollment-focused team culture - Maintain strong communication regarding field activity, conversion challenges, and operational needs Required Qualifications: - 1–3+ years of experience in community outreach, healthcare enrollment, public health, sales, canvassing, customer engagement, or field-based roles - Comfortable initiating conversations and engaging community members in public settings - Experience working toward performance goals, outreach targets, or enrollment metrics preferred - Strong communication and relationship-building skills - Organized, reliable, and comfortable working independently in field environments - Comfortable using technology and documentation systems - Bilingual English-Spanish required - Reliable transportation and willingness to travel locally - Flexible schedule, including evenings and weekends as needed Preferred Qualifications: - A strong communicator who knows how to build trust quickly in diverse communities - Comfortable with field-based outreach and performance-driven environments - Experience with Medi-Cal, ECM, Community Supports, or community-based healthcare programs - Experience with Athena health or comparable systems - Experience with field outreach, enrollment support, canvassing, or community activation work - Familiarity with local community resources and populations served Required Skills: Healthcare enrollment, Public health, Sales, Canvassing, Field-based roles, Technology and documentation systems, ECM, Community Supports, Athena health, Bilingual English-Spanish, Relationship-building Benefits: Equity compensation package, Comprehensive benefits including medical, dental, and vision, 401k, Generous PTO policy (up to 15 days per year for FT employees), $1,000 home office stipend, We provide the equipment needed for this role., Opportunity for rapid career progression with plenty of room for personal growth.