Emergency Support Specialist - New England at Youth Villages · Woburn

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.

As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change.

We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully.

For more information, please visit www.youthvillages.org

Position Overview:

The Emergency Support Specialist receives all the calls for after-hours emergency or crisis situations for community-based programs.

Essential Duties and Responsibilities:

The Emergency Support Specialist:

• Answers all emergent crisis calls from clients in community-based programs
• Manages the clinical needs of those calls by gathering thorough assessment information and de-escalating high-risk situations with clients and families
• Attempts to divert situations away from needing a face-to-face response
• Completes check-in calls with high-risk families
• Communicates information and coordinates between external and internal customers
• Communicates and dispatches staff responding to critical events
• Documents all calls and actions into Evolv (including contact notes and critical events)
• Reviews Evolv for youth and family information that might be helpful during a crisis call
• Maintains records and call logs
• Notifies direct care team and supervisory staff of necessary follow-up needed the next day
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
• Performs other duties as assigned

Additional Information:

• Schedule is flexible and non-traditional as it is based around the availability of youth and families served.
• Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance.
• Community-based staff will be reimbursed for applicable mileage.
• Position is remote but must be local to one of the Youth Villages New England offices

Schedule:

• Friday: 5 PM to 11 AM
• Saturday: 8 AM to 8 PM
• Sunday: 11 AM to 11 PM

Salary:

$71,000 - $74,000 per year based on education and clinical license

Qualifications:

• Master’s degree in a social services discipline (preferred)

• Bachelor's degree in social services field (required)

  • Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)

• 1 year of child and adolescent experience in a behavioral health setting (required)

• Strong organizational skills and attention to detail

• Excellent written, verbal, and oral skills

• Ability to manage multiple priorities simultaneously

• Basic computer knowledge

• Ability to maintain a flexible schedule

Youth Villages Benefits

• Medical, Dental, Prescription Drug Coverage and Vision
• 401(k)
• Time off:
• • 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
    • 12 paid sick days per year
    • 11 paid holidays
• Paid Parental Leave
• Mileage & Cell Phone Reimbursement (when applicable)
• Tuition reimbursement and licensure supervision
• Growth & development through continuous training
• Clinical and administrative advancement opportunities

*Benefits are excluded for variable status employees.

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.