Bilingual Implementation Manager (French/English) at Yotpo · Sofia

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. About the Team: The Implementation team is customer-focused, collaborative, and results-driven. Team members work closely across departments to deliver exceptional customer experiences and help brands realize value quickly. We value ownership, continuous learning, innovation, and a strong commitment to customer success while fostering an inclusive and supportive environment. Key Responsibilities: Lead onboarding and implementation projects for new customers from kickoff to go-live. Serve as the primary point of contact during the onboarding journey, building trusted customer relationships. Configure Yotpo solutions and guide customers through setup, integrations, and best practices. Collaborate with Sales, Customer Success, Product, and Technical teams to ensure a seamless implementation experience. Drive customer adoption, manage project timelines, identify risks, and ensure successful outcomes. Required Skills: Fluent French and English communication skills, both written and verbal. 2–5+ years of experience in implementation, onboarding, project management, customer success, or a similar customer-facing role. Strong project management and organizational skills, with the ability to manage multiple customer implementations simultaneously. Experience working with SaaS platforms and guiding customers through technical or product adoption processes. Excellent stakeholder management, communication, and problem-solving skills. Ability to collaborate effectively across teams in a fast-paced environment. Preferred Qualifications (Nice to Have): Experience with customer onboarding, integrations, APIs, or technical implementation projects. Knowledge of digital marketing, customer retention, loyalty, reviews, or SMS marketing solutions. Relevant project management certifications or training. Why Join Us: Work directly with leading eCommerce brands across the EMEA region, with a particular focus on the French market. Develop expertise in project management, technical consulting, and stakeholder management while partnering with customers to achieve their goals. Collaborate with global cross-functional teams in a fast-paced SaaS environment and contribute to meaningful customer outcomes. What we offer: Track to success – work in a dynamic organization with ambient and laid-back office atmosphere Individualized career development, rewards, and recognition. Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country Additional health insurance package Internal mobility program and refer-a-friend program Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution Food vouchers E-learning portals and knowledge sharing sessions. Company backed Hackathons, Tech conferences, workshops events, etc Stocked kitchen and bar. Equity in options. Flexible hybrid capacity If you're passionate about helping customers succeed, enjoy building strong relationships, and thrive in a dynamic SaaS environment, we'd love to hear from you. Join Yotpo and become part of a team that values collaboration, growth, and innovation while empowering some of the world's leading eCommerce brands to achieve lasting success. #LI-Hybrid