Front Desk Manager at YOTEL Miami in New York, NY

Overview

YOTEL New York is seeking an experienced, professional, and guest-focused Front Desk Manager to oversee daily Front Office operations and ensure an exceptional guest experience. This position is responsible for managing the Front Desk, maintaining operational standards, resolving guest concerns, and ensuring efficient day-to-day Front Office operations.

Previous Hilton hotel experience and strong knowledge of Hilton systems are required.

Key Responsibilities

• Manage and oversee daily Front Desk operations, including arrivals, departures, room assignments, and guest requests.
• Ensure compliance with YOTEL and Hilton brand standards, hotel policies, and Front Office procedures.
• Handle guest complaints and service recovery situations professionally and effectively.
• Assist with VIP arrivals, special requests, and guest recognition.
• Monitor room inventory and coordinate closely with Housekeeping to maximize room availability.
• Work closely with Housekeeping, Reservations, Engineering, Security, and other departments to ensure smooth hotel operations.
• Review Front Desk transactions, payment procedures, cash handling, adjustments, and daily reports for accuracy.
• Monitor guest feedback and identify opportunities to improve guest satisfaction.
• Maintain a professional and visible presence in the lobby and Front Desk areas.
• Assist senior management with Front Office projects and operational initiatives as needed.

Qualifications

• Previous Hilton hotel experience is required.
• Must have strong working knowledge of Hilton systems and Front Office procedures.
• Previous Front Desk supervisory or management experience required.
• Strong leadership and team-management skills.
• Excellent guest service, communication, and problem-solving abilities.
• Ability to effectively handle escalated guest concerns and service recovery.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced hotel environment.
• Must demonstrate professionalism, reliability, and sound judgment.
• Flexibility to work mornings, evenings, weekends, and holidays based on business needs.

Pay: $67,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person