FAMILY ENGAGEMENT COORDINATOR at YMCA of… · Wilmington

POSITION SUMMARY:

Join the YMCA, a leading nonprofit dedicated to strengthening our community through youth development, healthy living, and social responsibility. As our Family Engagement Coordinator, you’ll bring energy, creativity, and leadership to programs that make families feel genuinely connected to the Y.

In this dynamic role, you’ll oversee our vibrant Child Watch program, manage and elevate YMCA Birthday Party experiences, and design fun, engaging programs for youth and families that enhance the member experience. Your week will be a mix of hands-on interaction with children and families, planning and executing exciting events like Kid’s Night Out, and fulfilling essential administrative responsibilities that keep our programs running smoothly.

If you're passionate about creating meaningful moments for families and helping kids thrive, we want to hear from you!

ESSENTIAL FUNCTIONS:

1. Provide excellent customer service to all members, staff, volunteers, and guests by building positive relationships through welcoming engagement and use of names.
2. Communicate clearly, professionally, and positively using YMCA Listen First principles.
3. Demonstrate commitment to the YMCA mission, Y competencies, and core values of Caring, Honesty, Responsibility, and Respect.
4. Foster a diverse, inclusive, and welcoming environment for all participants, staff, and families.
5. Ensure compliance with all YMCA policies and procedures, including Human Resources, Finance, safety, risk management, employee handbook, and emergency response guidelines.
6. Maintain high standards of program quality and safety in all assigned programs.
7. Assist with supervising, developing, scheduling, and supporting department staff and volunteer
8. Motivate and engage staff and volunteers through regular meetings and in-service training to support retention and mission alignment.
9. Work hands-on in programming for all scheduled shifts, including leading activities when coverage is unavailable.
10. Collaborate with other directors and departments to support YMCA programs and operations.
11. Participate in management meetings, YMCA trainings, and association activities as assigned.
12. Assist in planning, coordinating, and implementing family events, birthday parties, and special programs.
13. Perform other related duties as assigned by the supervisor.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

YMCA PART-TIME BENEFITS OVERVIEW: At the YMCA, we invest in our people so they can better serve our communities. Our part-time employees enjoy a supportive, inclusive work environment with valuable benefits that reflect our mission and core values.

• Complimentary YMCA Membership
• Flexible Scheduling
• Professional Development
• Retirement Benefits
• Employee Resource Groups
  

EFFECT ON END RESULT: To make sure youth and family programs achieve the goals and objectives of the YMCA, operate efficiently, and serve children and their families in the most effective, beneficial manner. The development of a competent, committed staff team within the program(s). High quality, innovative programming (with an emphasis on positive peer interactions, team building, community service, and asset building).

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.

Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

The YMCA of Southeastern NC does not discriminate in employment opportunities or practices on the basis of race, color, faith, gender, pregnancy, national origin, age, disability, sexual preference, gender identity, veteran status, citizenship status, genetic information, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.

The Y: We’re for youth development, healthy living, and social responsibility.

QUALIFICATIONS:

• Excellent oral and written communication skills with all ages
• Interpersonal & coaching skills
• Supervisory Experience a plus
• CPR/First Aid Certification within 30 days.
• Ability to respond to safety and emergency situations
• 18 Years of Age or Older
• College credits toward Human Services, Recreation, Physical Education or related fields and/or 1 year related experience
• Ability to work with children and to supervise others
• Knowledge of teambuilding, non-competitive and competitive games, youth programs
• Ability for a flexible schedule
• If applicable, will certify in: Babysitter instructor training, Red Cross CPR/First Aid and medication/Epi-pen training
• Experience with Microsoft Office

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently required to stand, walk, sit use hands to manipulate objects, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk, hear and see.
• The ability to hear and speak to be heard by staff and children.
• Ability to lift equipment weighing up to 50 pounds.

YMCA SAFETY REQUIREMENTS:
CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.

Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.

Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors.

Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.

Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.

Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable.

Reasonable Accommodation Statement: The YMCA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require accommodation to complete the application process or to perform essential job functions, please contact Human Resources.

Job Title: FAMILY ENGAGEMENT COORDINATOR

FLSA Status: Non - Exempt

Job Type: Part Time
Pay Rate: $14.40 - $18.00 / Hour
Revision Date: 10/1/26

Equal Opportunity Employer: The YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.