Tech Support Intern at YMCA of… · YMCA…

Summary: The YMCA of Metro Atlanta is a leading non-profit organization focused on education, wellness, and community-building. They are seeking a Tech Support Intern to provide entry-level operational and technical support to the IT Services department, assisting with various projects and ensuring the smooth operation of software and systems. Responsibilities: - Collaborate with all IT teams to ensure smooth, reliable, and secure operation of software and systems - Understand the deployed infrastructure and systems within the scope of assigned tasks - Participate in projects to acquire, install, maintain / upgrade and repair the environment - Monitor and report progress and accomplish desired results within specified timeframes - Provision end-user devices (e.g., workstations, phones, printers) for deployment to staff - Deploy operating system and pre-packaged software using manual or automated deployment tools - Ensure the appropriateness, technical validity and performance of all work being placed into production - Build rapport with and engage other IT Services team members - Escalate incidents with accurate documentation and stay engaged to ensure timely resolution - Promptly inform management of any critical issues, especially inappropriate computer hardware or software use, so systems are not abused, and the organization’s integrity is not compromised - Maintain IT asset inventory and storeroom - Accurately document instances of equipment installation, failure, repair and removal, as well as moves and changes - Record and manage equipment sent to repair depots for equipment under warranty or service contracts - Maintain system documentation and develop help sheets and FAQs Required Qualifications: - Currently enrolled working towards a technical degree - Knowledge of Microsoft Windows and Office personal computer environment - Thirst for knowledge, intellectual curiosity - Logical and efficient - Keen attention to detail - Self-motivated and directed, and works independently with normal supervision - Ability to effectively execute tasks - Ability to work effectively in a team setting - Strong customer-service / user-experience orientation - Excellent interpersonal skills - Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy - Must be legally eligible to work in the US without current or future sponsorship Preferred Qualifications: - Knowledge about the YMCA Movement a plus Required Skills: Microsoft Windows, Microsoft Office, Operating system deployment, IT asset inventory management, Customer service orientation, work effectively in a team