Registrar at YMCA of Metro Atlanta in Stone Mountain, GA

NATURE AND SCOPE: 

Under the direction/guidance of the Youth Development Director, the Registrar will serve as the primary point of contact for parent communications, camp registrations, and collections. This position will be responsible for maintaining records and assisting with registration for all camp families and programs. The registrar is responsible for maintaining a professional and organized office environment.  

RESPONSIBILITIES (including, but not limited to): 

• Collect and enter financial, assessments, and scholarship information based on the association scale and collaborate with the Youth Development Director to meet the needs in the case of extenuating circumstances. 

• Support and/or is directly involved in the sale of program registrations. 

• Directly enter registrations for campers, sell program memberships, invoice first payments, and send a confirmation receipt. 

• Adjust and record scholarships related to special grants. 

• Set up programs in Traction Rec (as needed), according to association guidelines, activating programs for registration.  

• Manage set-up for credits, refunds, and adjustments in the system based on changes with association direction. 

• Help create the grids and waitlists that will be used to place as many campers into camp as possible. 

• Serve as a liaison between office staff, program, and directors regarding updates/changes to the roster and participant information. 

• Take steps to build committed and connected relationships with members, volunteers, and collaborative partners. 

• Manage communication with Childcare Assistance Program Administration and CAPS recipients including review of application submission, certificate processing, collection of participant attendance, filing records with CAPS and tracking receipts. 

• Serve as the primary point of contact for families regarding program registration, financial aid, and cancellation information. 

• Provide excellent service to members and program participants over the phone, contributing to member retention. 

• Directly handle and resolve registration concerns and inform directors of unusual situations or unresolved issues. 

• Check and report overall attendance each morning. 

• Maintain branch and association certifications in CPR, Metro Atlanta YMCA New Staff Orientation and Branch Emergency procedures and any other required certifications and/or training required by the Metro Atlanta YMCA 

• Maintain and report incident/accident paperwork. 

• Achieve all required Traction Rec training as assigned.  

• Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations. 

• Adhere to and implement all policies and procedures listed in the training manual as new policies are implemented. 

• Communicate in a positive manner with members, guests, program participants, and volunteers. Provide appropriate assistance as needed. 

• Attend all staff meetings and training courses, as required. 

REQUIREMENTS: 

• High School Diploma or GED  

• 1+ years of experience working with children in a structured setting  

• Must be at least 18 years of age  

• Must have or be able to obtain within the first 30 days of employment First Aid/CPR; must obtain any other certifications required for the position  

• Must have a good understanding of Microsoft Office and be well-versed in basic computer software. 

• Excellent interpersonal, written, and verbal communication skills.  

• Ability to handle multiple tasks, work independently, problem-solve, and possess effective time management skills.  

• Strong customer service skills and personal commitment to service and hospitality.  

• CPR within 30 days of employment and maintain throughout employment  

• Exemplify YMCA ideals and leadership qualities.  

• Must pass Bright from the Start (BFTS) background check