Parts Representative at Yamato Corporation in Grafton, WI

Description

This is a 100% onsite role in Grafton, WI. Candidates must be able to commute daily; remote work is not available.

Candidates must be authorized to work in the United States. Visa sponsorship is not available for this role.

About Yamato: Yamato is a global leader in advanced weighing, filling, and inspection solutions, with a legacy dating back to 1920. The company manufactures weighing technology used in heavy industrial and food applications.

Learn more at YamatoAmericas.com

Yamato Corporation Offers Exceptional Employee Benefits

At Yamato Corporation, we prioritize the well-being of our employees. As a valued member of our team, you can expect:

• Comprehensive Health Benefits: We provide 100% company-paid premiums for health, dental, and vision coverage, along with life insurance and both short- and long-term disability options. Your health is important to us, and we are committed to supporting it.
• 401(k) with Company Match & Immediate Vesting: Eligibility for our 401(k) plan begins the first day of the month following 30 days of service, with a 4% company match on employee contributions of 5% or more. Best of all, you are fully vested in the employer match from day one.
• Generous Paid Time Off (PTO): We understand the importance of work-life balance. Our employees accrue 18 days of PTO each calendar year, allowing you to rest, recharge, and focus on what matters to you most.
• PTO Carryover Benefits: Enjoy flexibility with our PTO carryover policy, which allows a portion of unused PTO to be carried over into the following year, providing you with additional time off when needed.
• 10 Company-Paid Holidays: Celebrate and unwind with 10 paid holidays each calendar year, ensuring you have time to relax and enjoy life outside of work.

JOB FUNCTION: 

Handles all customer inquiries/orders received by telephone, fax, e-mail, and in person on occasion.

Requirements

ESSENTIAL FUNCTIONS:

1. Customer Service & Order Management: Receive and process customer inquiries and orders via phone, email, fax, and in person. Enter orders accurately into the Epicor ERP system. 
2. Order Processing & Fulfillment Coordination: Enter customer orders in the ERP system and coordinate with shipping to ensure timely and accurate fulfillment. 
3. Returns & Credit Support: Process customer returns and evaluate credit/no-credit recommendations for Supervisor approval in accordance with company policies. 
4. Customer Relationship Support: Maintain strong customer relationships by providing responsive service and resolving inquiries or concerns in a timely manner. 
5. ERP & Data Accuracy: Maintain accurate customer records and order information in the Epicor ERP system to ensure data integrity. 
6. Cross-Functional Collaboration: Work with shipping, sales, and internal departments to support efficient order processing and issue resolution. 
7. Bilingual Customer Support: Bilingual (English/Spanish) skills are a plus to support communication with Latin American customers.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS:

1. Associate degree in Business or related field preferred; equivalent experience considered. 

2. High school diploma or equivalent required, along with customer service experience. 

3. One to two years of customer service experience in a fast-paced or high-volume environment preferred. 

4. Strong computer skills and written communication abilities required. 

5. Experience with ERP systems, preferably Epicor, is a plus. 

6. Ability to accurately follow written and verbal instructions, including process workflows and visual aids.

7. Strong organizational skills with attention to detail, including accurate data entry, order processing, and ability to manage multiple priorities in a fast-paced environment.

PHYSICAL DEMANDS: While performing duties of this job, the employee is regularly required to sit for extended periods of time at the computer station while typing and operating computer system software. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms and lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: The above is only a summary of the typical functions of this job. The responsibilities, tasks, and duties of this job may differ from those outlined in the description and that other duties, as assigned, might be part of this