Network Engineering & Troubleshooting Intern at Xylem in Charlotte, NC

Network Engineering & Troubleshooting Intern Location: Charlotte, North Carolina Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. THE ROLE: Xylem is seeking Network Engineering & Troubleshooting Intern candidates to join our Global Network Services team. In this role, you will gain hands-on experience supporting enterprise network operations, participating in real incident response, and working alongside engineers who manage critical connectivity across Xylem’s global footprint. Xylem Summer Internships typically last 10–12 weeks and provide hands-on, professional experience while making a lasting contribution to the organization. Our internship program is designed to build a pipeline of talented undergraduate students interested in careers within the water innovation technology industry. Interns are our primary talent pool for early-career full-time positions and rotational programs. The hourly rate for an intern depends on several factors including major, year in school, and geographic location. The average hourly rate ranges from $21.00–$27.00/hour. Xylem does not provide visa sponsorship for this position CORE RESPONSIBILITIES: • Assist with troubleshooting across switching, routing, wireless, and circuit-related network incidents • Support configuration tasks such as VLAN updates, port provisioning, DHCP/DNS validation, and access point deployments • Participate in site-level network upgrades, hardware refreshes, and modernization initiatives • Review logs, packet captures, alerts, and monitoring data to support root-cause analysis • Create and update network engineering documentation, topology diagrams, and runbooks • Work alongside senior engineers during incident bridges and change windows to observe enterprise-scale operations • Validate device inventory, interface status, and configuration accuracy across diverse network environments REQUIRED QUALIFICATIONS: • Currently pursuing a degree in Networking, Information Technology, Computer Engineering or related field • Foundational understanding of networking concepts (TCP/IP, OSI model, subnets, routing protocols, VLANs) • Strong analytical, problem-solving, and troubleshooting skills • Clear communication skills and ability to document technical tasks effectively • Interest in Cisco networking technologies (switching, routing, wireless, firewalls) PREFERRED QUALIFICATIONS: • Familiarity with Wi-Fi troubleshooting or packet analysis tools • Introductory coursework or progress toward an entry-level certification such as CCNA DAY IN THE LIFE: A typical day as a Network Engineering & Troubleshooting Intern may include: • Supporting live troubleshooting requests and assisting with incident response activities • Reviewing alerts, packet captures, and monitoring dashboards • Helping deploy or validate network equipment such as switches, access points, or routers • Contributing to site upgrade planning or execution • Updating network documentation, diagrams, and inventory reports • Shadowing senior engineers during change windows or bridge calls • Learning best practices for enterprise network design, resilience, and operations Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation