Digital Operations Intern, Digital Command… at Xylem · Pittsburgh

Summary: Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact. The Digital Operations Intern will support the Digital Command Center by monitoring and improving the performance of connected customer sites, collaborating with engineering teams, and contributing to operational improvement projects. Responsibilities: - Monitor connected customer sites using the Link2Site® platform to identify alarms, data quality issues, and operational anomalies - Investigate and help resolve common site-level issues, escalating more complex problems to engineering or operations teams as appropriate - Document findings, root causes, and resolutions to support continuous improvement and knowledge sharing - Work with product and engineering teams to support device configuration changes, firmware updates, and validation activities - Help track and communicate device-related issues and resolutions across teams - Support DCC Operations Engineers on active projects related to: - Improving communication between DCC, service teams, and engineering - Standardizing operational workflows - Reducing recurring site issues - Collaborate with international DCC teams to identify process gaps and propose improvement - Help develop or refine operational documentation, dashboards, or KPIs where needed - Assist with projects focused on improving capacity calculations and tank exchange logic for connected sites - Support service professionals while working with digitally connected systems Required Qualifications: - Currently pursuing a Bachelor's or Master's degree in Engineering (e.g., Mechanical, Electrical, Chemical, Industrial, Systems, Computer Engineering, or related field) - Strong analytical and problem-solving skills - Ability to understand technical systems and translate findings into clear, actionable insights - Strong written and verbal communication skills Preferred Qualifications: - Interest in digital operations, IoT, connected devices, or industrial software platforms - Comfortable working with data, dashboards, and digital tools - Familiarity with concepts such as telemetry, alarms, data quality, or system monitoring - Experience with tools such as Power BI, Excel, SQL, Python, or similar analytical tools - Experience working in team-based or cross-functional project environments - Ability to collaborate effectively with global teams across time zones Required Skills: Engineering degree, Analytical skills, Problem-solving skills Important Skills: Digital operations, IoT knowledge, Data analysis, Power BI, SQL Nice-to-Have Skills: Written communication, Verbal communication, Team collaboration Benefits: Paid Volunteer Program, Xylem Watermark, Inclusion and belonging, Employee Resource Groups (ERG)