XP Health→
Program Manager at XP Health in San Carlos, CA
Skills
Job Description
About XP Health
At XP Health, we're on a mission to revolutionize vision care through cutting-edge technology, including augmented reality, while ensuring a delightful and seamless user experience. We aim to make high-quality eye care accessible to everyone. Today, we are honored to serve over 3,000 clients, including several Fortune 500 logos and notable Silicon Valley companies. With passionate founders and a team that boasts deep expertise in the field, XP Health has driven efficient, best-in-class growth to date, and is hungry for more.
We invite you to become part of our dynamic and diverse team, where unique perspectives meet unparalleled growth opportunities. With over $50M in funding raised, including our Series B round in early 2024, we’re positioned for exciting new challenges and impactful contributions to the healthcare landscape.
The Opportunity
We’re looking for a Program Manager to join our team and play a key role in executing and scaling XP Health’s implementation and operational programs. This role is focused on driving structured execution, owning core workflows, and helping the business scale through more efficient and reliable systems.
You will support client implementations, partner closely with Product and Engineering, and take ownership of critical operational areas such as eligibility management. This role will be instrumental in improving how we manage data, processes, and cross-functional coordination as we continue to grow.
This is an ideal opportunity for someone who enjoys operating in a fast-paced environment, is comfortable working across teams, and is motivated by improving how work gets done at scale.
What You’ll Do
- Define and socialize scope, milestones, dependencies, and success metrics
- Support the execution of client implementations by helping manage timelines, coordination, and delivery across teams
- Own and manage key operational workflows, ensuring accuracy, consistency, and effective cross-functional collaboration
- Act as a central point of coordination across Sales, Product, Engineering, Customer Success, and external partners
- Partner with Product and Engineering to support the delivery of new products and operational improvements
- Identify blockers early, and proactively resolve or escalate across the company
- Identify opportunities to improve processes and help implement scalable solutions that reduce manual work and increase efficiency
- Own and drive projects from definition through execution, ensuring high-quality and timely delivery
- Provide visibility into progress, risks, and outcomes to support alignment across teams
- Build repeatable processes and systems that support scaling the business with evolving client needs
- Influence senior stakeholders without authority
What We’re Looking For
- Experience in program management, implementations, operations, or a similar role in a fast-paced environment
- Strong ability to operate independently, manage multiple priorities, and drive execution
- Comfort working with data and systems, with the ability to identify issues and support resolution
- Experience working cross-functionally with Product, Engineering, Customer Success, and external partners
- Strong communication and organizational skills, with the ability to provide clear updates and documentation
- Comfort operating in evolving environments and contributing to process improvement
- Ownership mindset with a focus on execution, reliability, and continuous improvement
Requirements:
- At least 3+ years of experience with program management, implementations, Chief of Staff, or similar types of roles
- Bachelor’s degree or equivalent practical experience
- Strong communication and stakeholder management skills
- Early-stage startup (Series B or before) or equivalent experience
- In-depth experience with MS suite or Google suite equivalent
- Strong analytical skills (SQL, dashboards, metrics design)
- Experience in technical environments
- Nice-to-have: Healthcare experience
Compensation & Benefits
We offer a competitive compensation package that includes salary, equity options, paid time off, bonuses, a 401K plan, and comprehensive benefits. We believe in taking care of our team members so they can focus on their work and personal development.
XP Health’s company values
- Members First: We put our members at the heart of everything we do, driving every decision with their needs in mind.
- Drive Impact: We are achievement-oriented, have an ownership mindset, transcend expectations, and focus on delivering excellence. We measure success by the impact we create.
- Innovate Boldly: We tap into our individual talents to challenge the status quo and pioneer courageous new ideas.
- Grow Together: We embrace curiosity, challenges, and continuous improvement while supporting each other’s growth. Mistakes are welcome; we learn, adapt, and move forward together.
- Lead with Kindness: We strive for excellence while remaining humble, empathetic, inclusive, and grounded.
Diversity & Inclusion Commitment
At XP Health, we are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We believe that a variety of perspectives and experiences contribute to innovation and success. We welcome applicants from all backgrounds, including racial and ethnic minorities, individuals with disabilities, veterans, and members of the LGBTQ+ community.
Our goal is to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents. We encourage all individuals who are passionate about our mission to make vision care more affordable, accessible, and convenient to apply, and join us in building a more inclusive future together.
Come join our fast-growing team to disrupt and recreate a better vision care experience from the ground up!
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