Customer Support Intern at Xometry in Lexington, KY

Summary: Xometry is a technology company that connects innovators with manufacturers. They are seeking a Customer Support Intern to drive customer satisfaction through operational support and collaboration with cross-functional teams. Responsibilities: - Assist customers via email, chat, and phone by answering product, order, and account-related questions, ensuring timely and accurate resolution - Support daily operations by documenting customer interactions, updating internal systems, and escalating complex issues to the appropriate teams - Collaborate with cross-functional teams (Sales, Operations, Engineering) to improve customer experience and identify recurring issues or process improvements Required Qualifications: - Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA - Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026) - Strong verbal and written communication skills - A passion for problem-solving and a desire to drive results - Ability to provide proof of legal right to work in the United States - Ability to commute to our Lexington, KY or North Bethesda, MD office to work onsite for at least 3 days a week - Provide Unofficial Transcript Preferred Qualifications: - Pursuing degrees in Business Administration, Communication, Marketing, Supply Chain Management etc Required Skills: Communication Skills Important Skills: Customer Support, Problem-solving Nice-to-Have Skills: Entrepreneurial Spirit, Work Ethic Benefits: Mentorship: Learn from experienced professionals and receive guidance from a dedicated intern captain, Dynamic Culture: Embrace a fast-paced, collaborative environment that values innovation and flexibility, Professional Development: Gain practical skills in sales, marketing, and business development