IT Services Technician at xAI in New York, NY

Summary: xAI is focused on creating AI systems that aid humanity in understanding the universe. They are seeking a motivated IT Services Technician to provide first-line technical support, troubleshoot IT issues, and assist with onboarding new employees. Responsibilities: - Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues - Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions - Assist users with software installations, account setups, and password resets - Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation - Escalate unresolved issues to Level 2 or specialized teams with detailed documentation - Maintain and update IT knowledge base articles and self-service wikis for common issues - Perform routine maintenance tasks, such as software updates and system backups, as directed - Assist with onboarding new employees, including setting up workstations and accounts - Adhere to company IT policies, procedures, and security protocols - Provide new hire onboarding and offboarding service support Required Qualifications: - High school diploma or equivalent; Associate's degree in IT, Computer Science, or related field preferred - 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) - Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications - Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP) - Strong communication and customer service skills to assist non-technical users effectively - Ability to prioritize tasks and manage time efficiently in a fast-paced environment - CompTIA A+, Network+, or similar certifications are a plus but not required - Ability work after hours and graveyard shifts Preferred Qualifications: - Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools - Basic knowledge of Active Directory and user account management - Willingness to learn and adapt to new technologies and processes Required Skills: Windows operating system, macOS operating system, Troubleshooting hardware Important Skills: Microsoft Office Suite, Basic networking concepts, CompTIA A+ certification Nice-to-Have Skills: Customer service skills, Willingness to learn, Time management skills Benefits: Equity, Comprehensive medical, vision, and dental coverage, Access to a 401(k) retirement plan, Short & long-term disability insurance, Life insurance, Various other discounts and perks