Field Service Engineer - Jackson, MI (Company… at X-Rite · Kalamazoo

Summary: Videojet Technologies Inc. is a world leader in the product identification market, providing in-line printing, coding and marking products. The Field Service Engineer is responsible for providing technical service and support to customers, ensuring high levels of customer satisfaction while installing, maintaining, and repairing Videojet equipment. Responsibilities: - Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities - Travel throughout the Greater Jackson, MI territory to support manufacturing customers, with most work completed during the day and limited overnight travel - Diagnose mechanical, electrical, and software‑related issues and deliver effective, timely solutions - Build strong, trusted relationships with customers by acting as a technical advisor and problem solver - Support business growth by identifying opportunities to promote service agreements and newer technology solutions Required Qualifications: - Willingness to travel within the assigned territory, including occasional overnight travel - Up to two years of technical, mechanical, electrical, or field service experience - Basic computer and technical proficiency (email, mobile applications, Microsoft Word) - Ability to comply with customer safety requirements, PPE standards, and site access policies - Valid driver's license with the ability to safely operate a company vehicle Required Skills: Mechanical Troubleshooting, Electrical Troubleshooting, Field Service, Technical Proficiency, Microsoft Word, Mobile Applications Benefits: Company vehicle, laptop, phone, and uniform., Medical, dental, vision, and 401(k) with company match starting Day 1, Comprehensive onboarding and advanced technical training, Ongoing professional development and career growth opportunities, Paid parental leave, Employee Assistance Program (legal, financial, and counseling resources), PTO, Health benefits, 401(k)