Senior Director- Technology Governance and… at WTW · London

WTW is expanding its Technology Risk & Assurance (TRA) capability to strengthen technology governance, risk management, and regulatory readiness across the enterprise. TRA serves as an embedded risk and control function within Global Technology, partnering closely with management to support the effective identification, assessment, and management of technology risk while collaborating with Enterprise Risk Management and Internal Audit across WTW's three lines model.

This is a high-visibility role with direct exposure to the CIO, regulators, and senior technology leadership. The right person will be a builder who brings deep regulatory expertise, sharp governance instincts, and the credibility to influence how technology risk is managed across the firm.

This leader will help strengthen how the function's pillars work together, building more shared ownership across Technology Governance & Regulatory Strategy, Controls Assurance, and Risk Operations & Advisory.

WTW is expanding its Technology Risk & Assurance (TRA) capability to strengthen technology governance, risk management, and regulatory readiness across the enterprise. TRA serves as an embedded risk and control function within Global Technology, partnering closely with management to support the effective identification, assessment, and management of technology risk while collaborating with Enterprise Risk Management and Internal Audit across WTW's three lines model.

This is a high-visibility role with direct exposure to the CIO, regulators, and senior technology leadership. The right person will be a builder who brings deep regulatory expertise, sharp governance instincts, and the credibility to influence how technology risk is managed across the firm.

This leader will help strengthen how the function's pillars work together, building more shared ownership across Technology Governance & Regulatory Strategy, Controls Assurance, and Risk Operations & Advisory.

This is a rare opportunity to join a function at the moment of transformation and leave a lasting mark on how technology risk is governed at a major global professional services firm. The function has CIO sponsorship, a clear mandate, and the organizational backing to execute. The leader will have real authority, real accountability, and a direct line to the decisions that matter.

The Role

● Policy & Standards — Own the technology and cybersecurity risk policy architecture and lifecycle. Define, maintain, and evolve the control framework and standards across both domains. Ensure policies are right-sized, defensible, and benchmarked against peer practice and regulatory expectations. ● Control Framework — Define and maintain the control taxonomy, library, and standards across technology and cybersecurity risk domains. Ensure the framework is designed for testability and aligned to regulatory requirements, partnering with the CISO organization on control ownership and testing. ● Exception Management — Own the exception management process, connecting into the broader risk acceptance process where appropriate. Apply risk-based judgment to control deviations, inform policy updates based on emerging patterns, and maintain escalation authority for aging or high-risk exceptions. ● Regulatory Engagement — Serve as the primary interface with regulators for all technology and cybersecurity examination activity across WTW's global regulatory footprint, spanning the Americas, Europe, the Middle East, and Asia-Pacific, including cyber-specific regulations such as the NYDFS Cybersecurity Regulation (23 NYCRR 500) and HIPAA. ● Regulatory Obligations, Findings & Remediation — Maintain inventory of applicable technology and cybersecurity obligations across relevant jurisdictions and legal entities, ensuring they are traceable to policies, standards, controls, accountable owners, and evidence. Own the governance of regulatory findings, commitments, and supervisory actions from initial response through validated closure, with clear executive ownership, credible remediation plans, appropriate evidence standards, timely escalation of delivery risk, and transparent reporting to senior governance forums. ● Cybersecurity Regulatory Alignment — Partner with the CISO organization to ensure cybersecurity regulatory obligations are reflected in policy, standards, and the control framework, and represent TRA in cybersecurity-focused regulatory exams and assessments. ● Operating Model Definition — Define and drive adoption of a clear operating model for how the organization responds to technology and cybersecurity regulatory obligations, establishing well-defined roles, responsibilities, escalation paths, and review processes so response efforts are coordinated rather than ad hoc. ● Cross-Pillar Collaboration — Play an integral role in reshaping how Technology Governance & Regulatory Strategy, Controls Assurance, and Risk Operations & Advisory operate together, helping evolve routines, workflows, and handoffs so the three pillars function as a more connected team.

What you will do in the first 90 days:

● Establish examiner relationships and get current on open regulatory items, including cybersecurity-related exams ● Assess the current operating model for technology and cybersecurity regulatory response, and begin clarifying roles, ownership, and escalation paths where they're unclear ● Establish a working cadence with the CISO organization on cybersecurity policy and control alignment ● Begin benchmarking the existing policy and control framework against regulatory expectations ● Build working relationships with TRA peers and colleagues on shared workflows ● Validate scope and priorities with the Head of Technology Risk & Assurance

Qualifications

What you'll bring

● Deep regulatory relationships — Direct experience managing examiner relationships with regulators such as the Fed, SEC, NYDFS, or FCA, along with comparable regulatory bodies across other jurisdictions. Has sat across the table from regulators and knows how exams work. ● Global regulatory breadth — Comfortable operating across a large, varied portfolio of regulatory and audit relationships spanning multiple countries and regulatory regimes simultaneously. ● Policy and governance fluency — Has owned and evolved a control framework. Understands how to write policy that is both defensible to regulators and workable for technology teams. ● DORA and international regulatory experience — Strong familiarity with DORA obligations and the broader EU regulatory landscape is a meaningful plus. ● Cybersecurity regulatory fluency — Working knowledge of cybersecurity regulatory regimes (e.g., NYDFS Cybersecurity Regulation, HIPAA, and comparable regimes across EMEA and the Middle East) and how they intersect with technology risk governance. ● Demonstrated regulatory exam experience — Has coordinated evidence and response cycles for technology or cybersecurity regulatory examinations. Understands the exam readiness and response lifecycle. ● Senior and credible — Capable of representing the function externally and influencing technology leadership. Comfortable in front of regulators, auditors, and senior stakeholders. ● Collaborative — Has helped bring functions with overlapping mandates closer together, not just coordinated around the edges. Brings a point of view on how teams should share ownership of common work. ● Builder mindset — The right person wants to shape something and leave a mark, not inherit a finished model.

What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com