Global Process Owner - Learning, Talent, and… at WTW · Philippin…

Global Process Owner - Learning, Talent, and Onboarding

Location: Philippines

The role serves as the primary authority for global process design and governance decisions, ensuring sustainable process performance and operational excellence across the Learning, Talent, and Onboarding value streams.

• Own the end-to-end Learning, Talent, and Onboarding process architecture, strategy, governance framework, and performance outcomes across all regions, business segments, and delivery organizations.

• Partner with HR, Talent, Learning, HRIT, business leaders, and HR Services teams to identify process opportunities, and define short- and long-term process strategies that support enterprise objectives.

• Establish and maintain a global process governance model, including process ownership, decision rights, performance expectations, controls, policies, standards, and exception management.

• Leverage process and operational data to generate insights, identify performance gaps, prioritize improvement opportunities, and enable data-driven decision making.

• Champion a process-first approach with digital / automation process to follow.

• Develop and maintain the global process roadmap, ensuring alignment between COE strategies, HR Services execution, HRIT enablement, business requirements, and employee experience objectives.

• Maintain accountability for end-to-end Learning, Talent, and Onboarding process design, process health, performance standards, and continuous improvement priorities.

• Govern global process standards, policies, controls, roles, handoffs, exception frameworks, and decision-making authorities to ensure consistency and scalability.

• Define and monitor key process performance indicators, including effectiveness, efficiency, quality, cycle time, adoption, compliance, stakeholder experience, and business outcomes.

• Identify process risks, control gaps, and emerging business requirements, ensuring appropriate mitigation plans and governance mechanisms are established.

• Partner with HR Services, HRIT, Talent, and Learning teams to ensure process execution aligns with approved standards and intended business outcomes.

• Evaluate and prioritize improvement opportunities, ensuring resources are focused on initiatives that deliver measurable value and strategic impact.

• Collaborate with stakeholders and lead in defining and communicating the future-state vision, strategy, and roadmap for Learning, Talent, and Onboarding processes in alignment with enterprise objectives and the HR Operations Strategy Leader.

• Serve as the main point of contact for leading cross-functional teams to implement and execute onboarding and talent development initiatives and process changes, including operating model updates, M&A impacts, location strategy, platform changes, and policy or control enhancements.

• Standardize global onboarding and talent development practices where appropriate while enabling local legal, regulatory, and business requirements to be handled through clear exception governance.

• Identify opportunities to improve self-service, automation, knowledge content, workflow orchestration, and reporting so that process execution is easier to manage and easier for employees and managers to navigate.

• Translate transformation priorities into roadmaps, milestones, stakeholder engagement plans, readiness activities, and measurable business outcomes.

• 10+ years of HR operations, onboarding, learning, talent development, talent management, or related global process leadership experience with proven career progression and strong execution in GBS methodologies and centralization transformation.

• Bachelor’s degree in Business, Human Resources, Organizational Development, Learning, or a related field; post-graduate degree is a plus.

• Advanced working knowledge of HR technology platforms supporting onboarding, talent development, learning administration, case management, workflow, knowledge management, reporting, and HR data.

• Experience working with multinational companies, including large, geographically dispersed teams and offshore resources.

• Ability to influence senior HR stakeholders and lead global HR projects with a focus on innovation, operational excellence, employee experience, and continuous improvement.

• Strong strategic, business, analytical, and communication skills, with experience in consulting, professional services, or insurance/financial services being a plus.

• Process management and process improvement knowledge is a plus.

WTW is an Equal Opportunity Employer