Associate Manager-Global Benefits - Non Actuarial at WTW · Shanghai

This role will entail supporting our multinational clients in the delivery of consulting services to the headquarters and coordination of both local consulting and local broking services in the area of medical and other insured benefit programs.

The Business:

Willis Towers Watson Integrated & Global Solutions (IGS) team is dedicated to serving the needs of the headquarters of its multinational clients. Operating in the global marketplace means multinational companies face a variety of different business, cultural, language and regulatory environments. Our IGS helps these companies navigate these challenges. We advise multinational companies on certain specialist topics where the IGS has unique experience, but we also act as a single point of contact to help solve client questions where we draw on the expertise of our colleagues from around the world. Within IGS, we group our services into the following main areas:

• Multi-country coordination and project management
• We provide advice and coordination for global projects including for example:
• Benefits inventory, benchmarking against market practice and compliance
• Global broking and other benefits procurement activity
• Advice around the management of employee benefits
• We provide advice to headquarters on the most efficient management of their employee benefits. Examples might include:
• Supporting global oversight and governance procedures
• Co-sourcing of benefits management
• Health & wellbeing strategies

Consultants work across borders in international teams supporting multinational organizations.

The Role:

This role will entail supporting our multinational clients in the delivery of consulting services to the headquarters and coordination of both local consulting and local broking services in the area of medical and other insured benefit programs. Key tasks associated with this role will be:

Coordinating services to headquarters:

• Working with senior consultants to:
• Act as the day-to-day contact that is able to provide updates on local country activities and proactively identify and escalate issues with our clients
• Provide proactive advice around the opportunities to optimize the way benefits are managed globally (effective use of local resources, brokers, consultants, third party providers).
• Keep abreast of changes in legislation, market practice or otherwise, to identify issues that clients should be addressing.
• Support the use of technology, including Benefits Manager, BenTrack, Benefits Data Source, BenVals and other tools to help clients to maximize the value from the information collected.
• Identify opportunities for integrating our services with other consulting services offered by Willis Towers Watson.

Coordinating local consulting and local broking services:

• Work with the Global Benefits Center (GBC) to ensure updates to the status trackers and population of data in the appropriate benefits inventory tool or databases.
• Effectively manage projects using established project management tracker and technology to deliver a successful project across all countries.
• Work with relevant parties (including the local H&B teams) to ensure local broker-of-record letters (or similar) and statements of work are in place; With support from the GBC, engage in dialogue with in-country consultants/brokers as needed, to ensure local issues are resolved.
• Participate in regular (as necessary) calls both internally and with the client to communicate progress and resolve outstanding matters.
• Review local broker reports and other communications to ensure consistency of style and message, as appropriate.
• Deal with issues that arise and escalating as appropriate.
• Ensure that wider IGS/H&B team is kept appraised of issues and brought into conversations as necessary.
• Develop regional financial and stewardship reports, as required

Responsibilities

Coordinating services to headquarters:

Working with senior consultants to:

• Act as the day-to-day contact that is able to provide updates on local country activities and proactively identify and escalate issues with our clients
• Provide proactive advice around the opportunities to optimize the way benefits are managed globally (effective use of local resources, brokers, consultants, third party providers).
• Keep abreast of changes in legislation, market practice or otherwise, to identify issues that clients should be addressing.
• Support the use of technology, including Benefits Manager, BenTrack, Benefits Data Source, BenVals and other tools to help clients to maximize the value from the information collected.
• Identify opportunities for integrating our services with other consulting services offered by Willis Towers Watson.

Coordinating local consulting and local broking services:

• Work with the Global Benefits Center (GBC) to ensure updates to the status trackers and population of data in the appropriate benefits inventory tool or databases.
• Effectively manage projects using established project management tracker and technology to deliver a successful project across all countries.
• Work with relevant parties (including the local H&B teams) to ensure local broker-of-record letters (or similar) and statements of work are in place; With support from the GBC, engage in dialogue with in-country consultants/brokers as needed, to ensure local issues are resolved.
• Participate in regular (as necessary) calls both internally and with the client to communicate progress and resolve outstanding matters.
• Review local broker reports and other communications to ensure consistency of style and message, as appropriate.
• Deal with issues that arise and escalating as appropriate.
• Ensure that wider IGS/H&B team is kept appraised of issues and brought into conversations as necessary.
• Develop regional financial and stewardship reports, as required

Qualifications

• Minimum 3 years of experience working within HR or in a benefits program related capacity, experience managing insured benefit programs is preferred
• General understanding of the benefits program within APAC, especially for insured programs, deep country specific knowledge is a plus
• Excellent project management skills and ability to multitask several projects simultaneously
• Analytic skills and attention to details
• Experience working collaboratively with other team members
• Effective communication in English, including written, verbal and presentation
• Ability to communicate in a second language is a plus
• Flexibility in working schedule and ability to participate in meetings outside of regular working hours
• Experience with software and hardware technology and system, including knowledge of Microsoft Office applications
• BA/BS degree preferred

Equal Opportunity Employer