International Customer Care Executive… at Wsne Consulting · Gurugram

We are looking for enthusiastic and customer-focused International Customer Care Executives to join our team in Gurgaon. The candidate will be responsible for handling international customers through voice and chat support, resolving queries efficiently, and delivering an excellent customer experience.

Role & responsibilities

• Handle customer queries and requests through international voice and chat support.
• Provide accurate information and effective solutions to customers.
• Maintain a professional and courteous communication style throughout customer interactions.
• Understand customer concerns, troubleshoot issues, and provide appropriate resolutions.
• Ensure high-quality customer service while meeting defined SLA, CSAT, AHT, and productivity targets.
• Document customer interactions accurately in CRM/ticketing systems.
• Follow company policies, process guidelines, and quality standards.
• Escalate complex or unresolved issues to the appropriate department.
• Maintain a strong understanding of products, services, and process updates.
• Achieve individual and team performance targets.
• Handle customer complaints professionally and work toward first-contact resolution.
• Maintain excellent attendance, punctuality, and adherence to shift schedules.

Preferred candidate profile

• Excellent English communication skills, both verbal and written.
• Comfortable handling international customers over voice and chat.
• Good problem-solving and active listening abilities.
• Strong listening, problem-solving, and interpersonal skills.
• Basic computer knowledge and ability to navigate multiple systems.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced, target-driven environment.
• Freshers and experienced candidates are welcome to apply.
• Previous experience in International Voice/Customer Support will be an added advantage.

Perks & Benefits

• Attractive Salary Package: Up to 2.75 LPA for Freshers and up to 4.50 LPA for Experienced Candidates, based on skills and experience.
• 5 Days Working with 2 Rotational Week-Offs.
• Rotational Shifts as per business requirements.
• Both-Side Cab Facility provided for eligible employees.
• Performance Incentives and growth opportunities.
• Excellent career growth and learning opportunities.
• Opportunity to work with international customers and gain global exposure.
• Professional and employee-friendly work environment.
• Structured training and process support for new joiners.

To Schedule Your Interview, call or what's app :-

Kanika :- 9810957765

Twinkle :- 9910978408

Vanshika :- 9319001798

Minakshi Bisht :- 9810898521