International BPO Hiring For Customer… at Wsne Consulting · Gurugram

We are hiring Customer Support Executives for our International BPO processes across Voice, Blended (Voice + Chat), and Chat/Non-Voice support.

The ideal candidate should have excellent English communication skills, a customer-focused approach, and the ability to handle customer queries professionally while meeting quality and productivity targets.

Role & responsibilities

• Handle customer queries and concerns through International Voice, Chat, and Blended channels.
• Provide accurate, timely, and professional resolutions to customer queries.
• Understand customer requirements and offer appropriate solutions.
• Maintain a high level of customer satisfaction and service quality.
• Handle inbound customer interactions while following the defined process guidelines and SOPs.
• For chat/non-voice processes, manage multiple customer conversations while maintaining accuracy and response quality.
• Maintain proper records of customer interactions and update information in the relevant systems.
• Follow company policies, compliance requirements, quality standards, and process guidelines.
• Achieve assigned KPI, productivity, quality, AHT, CSAT, and other process targets.
• Escalate complex or unresolved issues to the appropriate team as per the escalation matrix.
• Demonstrate empathy, patience, and professionalism during customer interactions.
• Work effectively in a fast-paced international BPO/contact-center environment.

Preferred candidate profile

• Qualification: 12th Pass / Graduate / Undergraduate as per process requirement.
• Experience: Freshers and experienced candidates can be considered depending on the process.
• Experience in International BPO / Customer Support / Voice / Chat / Blended Process will be an added advantage.
• Excellent spoken and written English communication skills.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge and good typing skills for Chat/Blended roles.
• Comfortable working in rotational shifts, including night shifts, and weekends as per business requirements.
• Candidates should be customer-focused, professional, and target-oriented.

Perks & Benefits

• Competitive salary package
• Performance-based incentives
• Attractive career growth opportunities
• Professional work environment
• Training and process-specific learning
• Opportunity to work with international customers
• Employee benefits as applicable to the process

Work Details

Process: International BPO
Roles: Voice / Blended / Chat
Employment Type: Full-Time / Permanent
Shift: Rotational / 24x7 as per process

Working Day : 5 days
Work Mode: Work From Office
Location: Gurugram
Experience: upto 36k in hand
Fresher Salary: 18k to 25k in hand

Cabs : Both side

To Schedule Your Interview, call or what's app :-

Twinkle :- 9910978408

Kanika :- 9810957765

Vanshika :- 9319001798

Minakshi Bisht :- 9810898521