Bulk Hiring|| Customer Service… at Wsne Consulting · Gurugram

Role & responsibilities

• Handle calls from international customers in a professional manner.
• Provide prompt and accurate resolutions to customer queries, concerns, and requests.
• Deliver exceptional customer service while maintaining high levels of customer satisfaction.
• Understand customer needs and provide appropriate solutions as per process guidelines.
• Maintain accurate records of customer interactions in CRM/tools and update call details regularly.
• Escalate unresolved or complex issues to the relevant team for timely resolution.
• Meet defined productivity, quality, and customer experience targets.
• Adhere to company policies, compliance standards, and process requirements.
• Demonstrate excellent communication, active listening, and problem-solving skills.
• Work effectively in a fast-paced environment and collaborate with internal teams when required.
• Flexible to work in rotational shifts/night shifts and support global customers.

Preferred candidate profile

• Freshers candidates are welcome to apply.
• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Ability to handle customer queries professionally and efficiently.
• Good listening, problem-solving, and decision-making abilities.
• Basic computer knowledge and familiarity with MS Office applications.
• Comfortable working in a fast-paced, target-driven environment.
• Ability to work in rotational shifts, including night shifts as per business requirements.
• Positive attitude, willingness to learn, and adaptability to new processes.
• Prior experience in International Voice Process, Customer Support, BPO, or Call Center operations will be an added advantage.
• Graduation in any discipline preferred (Undergraduates may apply as per process requirements).

Perks & Benefits

• Salary upto 3 LPA
• 19k Inhand
• Lucrative incentives
• Variables & Bonus
• Night Shifts
• 24*7 Shifts
• 5 days working
• Roster Off
• Both side transport facility.
• Travel Reimbursement

To get your interview scheduled contact below:

HR Ruhani- 7428598007