Support Specialist – Salesforce CRM at WS Audiology · Bengaluru

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Support Specialist – Salesforce CRM to provide day-to-day support and administration for our Salesforce platform. In this role, you will troubleshoot production issues, support business users, develop and maintain Salesforce automations, and collaborate with cross-functional teams to ensure the stability, performance, and continuous improvement of our CRM solutions.

What you will do

• Provide day-to-day Salesforce application support by resolving incidents, service requests, and user queries within defined SLAs.
• Analyze, troubleshoot, and resolve Salesforce production issues while ensuring high-quality support and timely communication.
• Develop, configure, and customize Salesforce applications using declarative and programmatic capabilities.
• Design and maintain complex Salesforce Flows to automate business processes and improve operational efficiency.
• Configure and maintain Salesforce security including profiles, permission sets, roles, sharing rules, and field-level security.
• Participate in Salesforce deployment and release activities across environments using Change Sets and CI/CD tools.
• Create and maintain technical documentation for configurations, customizations, support procedures, and system changes.
• Stay up to date with Salesforce platform enhancements and implement best practices to improve system performance and maintainability.
• Collaborate with administrators, architects, developers, and business analysts to deliver solutions aligned with business objectives.
• Contribute to continuous learning and ongoing platform improvement initiatives.

What you bring

Experience

• Around 2+ years of Salesforce development and/or application support experience.
• Experience working in Agile development and support environments.
• Experience supporting business users and resolving production issues.

Technical Skills

• Good understanding of the Salesforce platform, data model, security model, sharing model, and platform best practices.
• Strong hands-on experience building and maintaining complex Salesforce Flows.
• Experience with SOQL, validation rules, automation tools, and standard Salesforce functionality.
• Knowledge of Salesforce deployment and release management processes.
• Basic to intermediate experience with Lightning Web Components (LWC), Apex, and Lightning development.

Personal Competencies

• Strong analytical and problem-solving skills with the ability to effectively troubleshoot Salesforce issues.
• Responsible, proactive, and self-motivated with strong ownership and accountability.
• Excellent communication and collaboration skills.
• Continuous learning mindset and willingness to grow technical expertise.

Good to Have

• Salesforce Administrator Certification.
• Salesforce Platform Developer I Certification.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.