Production Coordinator at Wrench Group in Anaheim, CA

Summary: Wrench Group is seeking a Production Coordinator to join NexGen Air Conditioning, Heating and Plumbing, a team dedicated to delivering exceptional customer service. The Production Coordinator will support daily operations by coordinating installation jobs and ensuring effective communication among customers, production teams, and internal departments. Responsibilities: - Schedule and monitor daily technician schedule - Flip new incoming installation jobs in a timely manner and confirm that all required documentation has been completed - Ensure proper use of tags after a job has been flipped and/or completed - Monitor job close-out processes and ensure crews input required notes and photos before jobs are closed - Call customers with appointment ETAs in the morning and update job notes accordingly - Complete “happy calls” after job completion to ensure customer satisfaction - Follow up on happy calls that were previously unsuccessful - Assist in following up with customers regarding outstanding installation balances - Answer the production phone line and provide prompt responses in internal Teams chats for both CSR and Install teams - Review production-related emails and handle or route them appropriately - Schedule subcontractors when necessary for installation jobs - Update internal spreadsheets to track install jobs, balance amounts, happy calls, and other production updates - Accurately book warranty calls and correction jobs when required - Assist with de-escalating customer concerns when possible - Escalate issues to the appropriate supervisor when necessary while clearly documenting actions taken to resolve the issue internally - Ensure adherence to company policies and procedures during all customer interactions Required Qualifications: - 6 - 12 months of experience in an administrative, customer service, or coordination role - Strong communication skills, both written and verbal - Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment - Strong organizational and time management skills - Experience handling customer concerns professionally and effectively - Basic computer proficiency including email, spreadsheets, and communication platforms Preferred Qualifications: - Previous experience in HVAC, plumbing, electrical, construction, or home services industries - Experience coordinating installation schedules or managing service calls - Familiarity with CRM systems or scheduling software - Experience working with subcontractors and field technicians Required Skills: Customer service Nice-to-Have Skills: Basic computer proficiency, CRM systems familiarity, Scheduling software, subcontractors, Experience in HVAC, Experience in plumbing, Experience in electrical, Experience in construction, Experience in home services Benefits: Health, Vision and Dental plans for you and your family, 401K Retirement Plan, Life Insurance, Short-Term and Long-Term Disability, Special Program Options FSA, EPA, Legal Services and Identity Theft, Continuous Training for your Professional Development, Working in a dynamic, collaborative, and fun environment, Coached and supported career growth