End User Support at Wrench Group in Charlotte, NC

Overview

You wanna work where you can make a difference, learn something new every day, and solve puzzles for a living! You’d be perfect for our IT End User Support position!

Your Role:

As End User Support Technician, you’ll:

• Set up, replace, and assist with mobile devices. You’ll be like our mobile device first responder! We’ve got tons of employees throughout Charlotte helping families with their homes, and they need their phones in order to do their jobs. Sometimes, they experience routine problems that are easy to fix, other times, you might face a tricky problem that takes some resourcefulness. It’ll keep you on your toes!
• Manage the Morris-Jenkins Verizon account. This includes things like managing bills, lines, services, features, reporting, and inventory. You’ll get really familiar with the account and know it like the back of your hand!
• Help people with desk moves, setups, and hardware swaps. When employees move desks or need new equipment, you’ll be the one to make sure everything’s working great so they can do their best work! You’ll determine if different setups will work (or sort out how to get the best solution possible).
• Document processes and create training materials. You’ll break technical things down in a way that anyone can understand!

Responsibilities

Perks of the Job

• This position is the entry point into Morris-Jenkins IT! There’s tons of room to grow, learn new things, and take on new responsibilities as you go.
• No two days will be the same, but this job comes with consistency.
• Work with people and have a measurable impact! When you’re good at what you do, you’ll be noticed and recognized. And people truly will count on your help so they can do their jobs!
• Paid time off, including 8 paid holidays
• You'll make $45,000-$55,000 depending on experience.

All About You

• You’re a problem solver with an analytical brain. When you don’t know something, you’re the kind of person who won’t rest until you piece together a solution!
• You feel your best when you’re helping people. You’re not a loner—you love being there for the people around you. You understand technical things and know that it’s not everyone’s strength.
• You’re not the type to just sit still. You love jumping in when problems come up, and even if there isn’t something actively going on, you’re good at diving into long-term projects, too.
• You’re patient and know how to explain technical things in a way that makes sense. Not everyone has a brain for technology like you do, and you don’t judge people for that. We all have our strengths! You’re happy to help others and make sense of things that would otherwise confuse and overwhelm them.

Qualifications

Morris-Jenkins has been voted Top Workplace USA and Top Workplace Charlotte time and time again! Check out our awards here: Working at Morris-Jenkins Heating, Air, Plumbing, and Electrical | Top Workplaces

You love being the hero who helps people with their devices, and you want a job that lets you do something that matters. Apply now!

The Super-Fun HR Stuff

Required Skills and Experience

• At least three (3) years of general customer service experience in a technology-oriented environment
• Hands‑on experience supporting smartphones and tablets.
• Strong troubleshooting and problem‑solving abilities
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Clear written and verbal communication skills in English
• Ability to communicate effectively with users of varying technical skill levels
• Commitment to company values and confidentiality requirements

Preferred Skills and Experience

• Additional experience in IT support or helpdesk roles
• Familiar with mobile device management platforms (Samsung Knox, Intune)
• Experience or interest in taking on lead or supervisory responsibilities
• Industry Certification (Microsoft, CompTIA, or similar.)
• Strong organizational skills with the ability to multi-task and prioritize between enterprise initiatives and routine IT operations, with great attention to detail, uncompromised quality, and a sense of urgency
• Experience managing IT projects or process improvements
• Strong organizational skills with attention to detail and a sense of urgency

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Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina).

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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