Dynamic Server Support at Worldwide TechServices in North Syracuse, NY

Summary: Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. They are seeking a Dynamic Server Support technician who will perform troubleshooting and repair tasks for client products while providing customer support and ensuring service level agreements are met. Responsibilities: - Provide customer support for designated equipment - Answer client questions in a professional manner - Accept and deliver all service calls assigned within the established service level agreement for each client - Meet established customer service satisfaction criteria as outlined in established guidelines and policies - Complete all administrative tasks associated with each call as documented in established policies and guidelines - Complete real-time reporting of all calls as documented in established policies and guidelines - Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client - Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements - Report all activity in an accurate and timely manner - Understand all Safety policies and guidelines and work within the guidelines of policies daily - Additional requirements may exist if offer of employment is extended - Other duties may be assigned to meet business needs Required Qualifications: - Typically requires technical school certification or equivalent and 0-2 years of relevant experience - Maintain all required OEM Certifications as directed by Management - Knowledge of relevant software and hardware - Valid Driver's License and reliable transportation with valid registration and adequate insurance - Ability to communicate regarding technical issues with clients - Ability to drive to client locations - Ability to drive long distances, and occasional overnight assignments within other geographies - Ability to lift and or move various computer equipment up to 50 lbs - Must own a basic repair tool kit Preferred Qualifications: - Previous customer service experience is a plus Required Skills: Technical school certification, OEM Certifications, Hardware knowledge, Computer equipment repair Benefits: Additional incentive for each call closed