Vacation Travel Associate - Paid… at World Travel,… · De Pere

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

Exciting opportunity to become a Vacation Travel Advisor with no experience required!

**Please apply by Monday, September 21st to be considered**

• This position will work in office at one of our physical branch locations in Wisconsin - Appleton, De Pere, Oshkosh.
• Hired as a full-time associate with full-time benefits package.
• Approximately 8 weeks of training conducted onsite between our corporate office located in Oshkosh and the physical branch location that the associate will be assigned to.
• Base pay rate starts at $15/hour during training; with the opportunity to advance up to $16/hour with the successful completion of training.
• In addition to base compensation, this role offers commission potential. High performing associates have started averaging up to $5,000 per quarter after 18 months with our uncapped incentive plan. Actual commission earnings are not guaranteed and depend on individual results and achievement of sales goals.
• Set day shift schedule with no regularly scheduled nights and occasional support on weekends for events or seasonal needs.
• No major holidays.
• Access to complimentary or reduced cost, supplier-offered FAM opportunities, in addition to FAM Adventure Bucks offered to all associates.
• A dedicated Vacation Travel Support Team.
• In-house Marketing Team to assist with new lead generation.

Core Values

At Fox World Travel, we operate as One Fox with a find a way mentality, leading with integrity and embracing our passion. We take pride in leading with our people-first culture by providing genuine care and concern for our associates, which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Summary

Responsible for successful completion of training program focused on: providing ultimate customer service, proactive selling, ability to handle high volume of clients through various channels (chat, phone, email, in person), basic travel industry knowledge including vendors, technology, types of leisure travel and insurance. The training program builds a foundation on our entry level destinations with the ability to grow into a more experienced Vacation Travel Advisor role. After successful completion of training, this role would be a customer facing position in a physical branch location.

Essential Duties and Responsibilities:

Per position, each list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

A day in the life of a Vacation Travel Associate at Fox may include:

Vacation Travel Advisor

• Responsibility for meeting client needs, building value and strengthening Fox World Travel in a way that balances the needs of clients and expectations of the organization.
• Responding to client travel requests for reservations including airline, hotel, car, cruise, tour, and others.
• Actively planning and selling leisure travel services including accommodations and insurance.
• Supporting Fox World Travel preferred suppliers to ensure quality vacations for clients.
• Remaining informed of all airline rules and regulations; rail services; vendor loyalty programs; security, DOT and documentation requirements; current affairs.
• Communicating information to clients accurately, appropriately, and professionally.
• Maintaining client profiles utilizing our CRM, ensuring special requests and reward program information are included.
• Strong knowledge of destination geography.
• Handling a large amount of information with strict attention to detail and strong organizational skills.
• Maintaining awareness and adherence to Fox World Travel procedures, programs & policy guidelines
• Effectively multi-tasking while managing time and pressure and maintaining a professional rapport with clients.
• Ensuring optimum customer service through effective use of computer systems and positive verbal and written communication.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

Knowledge, Skills, Abilities & Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Knowledge, Skills and/or Abilities:

This opportunity might be for you if you have:

• Successful completion of Fox World Travel’s Vacation Travel 8+/- week training program.
• Effective communication and exhibit excellent customer service skills while promoting and selling travel products and services.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication, interpersonal and organizational skills.
• Friendly and professional demeanor.
• Ability to maintain work volume and quality consistent with standards and expectations.
• Skills in use of a personal computer and various software packages to include demonstrated proficiency of all Microsoft Office Applications.
• Willingness and ability to travel to destination locations; ability to travel by airplane, boat, rail and/or car up to 15-25% of time.
• Ability to communicate with confidence and create a credible impression to clients.
• Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
• Ability to work flexible hours within a scheduled shift.
• Demonstrated knowledge of industry practices, as well as an understanding of vendor knowledge, booking process, insurance packages, etc.
• Ability to be highly productive in a self-directed work environment.
• Good sense of geography and workings of travel industry to understand how to plan trips and construct itineraries.
• Self-motivation; demonstrate initiative with a strong commitment to personal goals, objectives and work ethic.

Key Competencies:

You’ll love this job if you have:

• Personal effectiveness/credibility.
• Organizational and planning skills.
• Strong sales acumen.
• Experienced computer and technology skills.
• Customer-focused and service-oriented skills.
• Communication proficiency – verbal and written; appropriate use of grammar.
• Information gathering and monitoring skills.
• Problem analysis and problem solving skills.
• Sound judgment and decision-making ability.
• Attention to detail and accuracy.
• Ability to comfortably deal with highly complex situations.
• Flexibility; ability to work efficiently and effectively with frequent interruptions.

*Occasional business travel with overnight stays may be required for the following (but not limited to): training events, meetings, and/or to visit Fox World Travel locations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent may occasionally be required to lift up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.