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Communications Support Officer - Regional… at World Relief · Towson

InternshipRemoteTowson, MD$68k–$75k/yr

Skills

hubspotcanvamicrosoft office

Job Description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks a dedicated, resourceful, and collaborative Communications Support Officer to join the U.S. Advancement Team. The Communications Support Officer serves as a key member for Regional U.S. Offices helping to strengthen communication efforts, supporting partner stewardship and acquisition through compelling content creation and execution of key deliverables. Working collaboratively with regional staff, the Communications Support Officer helps amplify local impact, enhance engagement, and advance organizational goals through clear, compelling, and mission‑aligned communication.

POSITION SUMMARY: Hybrid schedule: {Add schedule, ex.1 day onsite and 4 work from home days} This is a limited-term position funded through a grant agreement until (DATE) and contingent upon funding extension.

ROLE & RESPONSIBILITIES:

Marketing Execution & Content

Develop and execute all mass communications through HubSpot across donor segments, acquisition/leads, church partners, and volunteers.

Working closely with the U.S. Advancement Team, provide copywriting, editing, and localization for email appeals, newsletters, automated nurture series, landing pages, and social media posts.

Adapt national email templates and campaign toolkits into office-specific versions that maintain brand alignment while reflecting local relevance.

Maintain and create new subscriber welcome series content and automated nurture workflows for various audience pathways.

In collaboration with each Regional US Office and local Content Developers, post all social media content and manage scheduling across platforms.

Create graphics and media assets in Canva, including touchpoint PDFs for field use based on stories sourced from Content Developers.

In collaboration with local Content Developers, write blog content that supports lead generation, donor engagement, and church partnership goals.

Work with Regional office staff and national content teams to integrate gathered stories into emails, social posts, and lead generation content.

Email Strategy, Lead Generation & Performance

Coordinate monthly and campaign-based email sends across assigned offices, including segmentation, A/B testing, scheduling, QA, and analytics reporting.

In collaboration with the Development Support Officer, manage end-to-end HubSpot email lifecycle for Regional US offices: planning, segmentation, workflow creation, enrollment, testing, and optimization.

Maintain and optimize lead generation forms, event-based triggers, onboarding workflows, and conversion paths for partner acquisition.

Ensure compliance with email deliverability standards and regulations (CAN-SPAM, GDPR) and monitor platform health metrics.

Recommend evidence-based improvements informed by industry trends and testing methodologies.

JOB REQUIREMENTS:

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

3-5 Years experience in Non-Profit fundraising or related field

Someone who can hold both the big picture strategy and the Tuesday afternoon content calendar at the same time

Proficient in Microsoft Office suite

PREFERRED QUALIFICATIONS:

Bachelor’s Degree in related field preferred

Demonstrated experience with HubSpot or comparable system, including workflow creation, list segmentation, and email campaign management

Strong copywriting skills across email, social, and digital formats with proven ability to shift tone without losing clarity

Experience utilizing AI generation that supports efficiencies

Comfort with data having the ability to read a performance dashboard and adjust accordingly

Experience with CRM platforms; familiarity with RENXT/Raiser's Edge a plus

Ability to manage multiple projects and deadlines across multiple offices simultaneously

Strong attention to detail in both written communication and data accuracy

Self-directed with strong follow-through, harnessing the strengths of working in a remote environment while staying deeply connected to teams across the U.S.

Collaborative team player who can work cross-functionally with national, regional, and local office teams

Positive, professional interpersonal skills

Genuine interest in and passion for issues impacting immigrants and refugees

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.