World Food Programme→
Business Support Assistant, SSA at World Food… · Bangkok
Skills
Job Description
DEADLINE FOR APPLICATIONS 27 May 2026-23:59-GMT+07:00 Indochina Time (Bangkok)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
JOB TITLE: Business Support Assistant (Wellness)
TYPE OF CONTRACT: SSA3
UNIT/DIVISION: GHQ GPI
DUTY STATION (City, Country): Bangkok, Thailand
DURATION: 11 Months
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BACKGROUND OF THE ASSIGNMENT
The role focuses on monitoring, quality assurance, process optimization, and risk identification related to medical clearances, sick leave, and associated medico-administrative workflows across Country Offices (COs), ensuring consistency with WFP standards while avoiding duplication of HQ clinical or decision-making functions.
RESPONSIBILITIES
- Medical Clearance Oversight and Workflow Management
Maintain end-to-end visibility of the medical clearance pipeline across assigned COs.
Monitor status of cases (pending, incomplete, delayed) and proactively follow up to prevent operational delays.
Ensure submissions meet minimum documentation and quality standards prior to medical review.
Identify recurring issues (e.g., incomplete submissions, delays, system gaps) and implement corrective actions.
Serve as regional focal point for coordination between COs, HR, and Medical Officers (without performing clinical decision-making).
- Sick Leave Monitoring and Risk Surveillance
Support implementation of sick leave processes across COs in line with WFP policies.
Monitor patterns, trends, and prolonged absences, ensuring timely escalation of high-risk cases.
Establish and maintain a tracking mechanism for recurrent and long-term sick leave cases.
Support early identification of occupational, psychosocial, or environmental health risks through data trends.
- Medico-Administrative Quality Assurance
Ensure consistency, completeness, and accuracy of medico-administrative documentation across COs.
Conduct periodic quality checks and validation reviews of submissions and records.
Maintain audit-ready documentation systems in compliance with WFP and UN standards.
Promote adherence to confidentiality and data protection principles in all processes.
- Process Optimization and Field-Level System Strengthening
Adapt and implement field-appropriate workflows and guidance for: Medical clearances, Sick leave processes and medical documentation standards
Identify inefficiencies and bottlenecks and recommend practical, field-adapted solutions.
Develop and maintain simple tools (trackers, checklists, dashboards) to support CO operations.
Contribute to harmonization of medico-administrative practices across COs.
- Stakeholder Coordination and Operational Support
Act as key coordination point between COs, HR, Medical Unit, and relevant stakeholders.
Provide clear guidance and support to COs to improve compliance and efficiency.
Facilitate resolution of medico-administrative issues through effective coordination.
Support onboarding and orientation of staff on medico-administrative processes.
- Duty of Care Support and Risk Escalation
Identify and escalate critical or sensitive cases requiring urgent attention.
Support monitoring of Duty of Care risks related to delays, access to care, or administrative gaps.
Provide inputs to Medical Officers and management for risk-informed decision-making.
Ensure strict adherence to confidentiality and ethical standards.
- Data Management, Reporting, and Decision Support
Maintain and oversee accurate medico-administrative data systems (e.g., Medgate, Workday, trackers).
Develop and maintain dashboards and reporting tools for: Medical clearance pipeline, Sick leave trends Operational risks and delays
Produce regular analytical reports highlighting trends, risks, and recommended actions.
Support health risk assessments and planning through data-driven insights.
- Targeted Administrative and Operational Support/Provide targeted support for:
Medical travel documentation
Referral and MEDEVAC administrative coordination
Support administrative readiness of medical activities without duplicating HQ or clinical roles.
- Other Duties
- Perform other related duties as required in support of the Medical/Wellness Unit.
QUALIFICATIONS & EXPERIENCE REQUIRED
Education:
- Completion of secondary school education. A post-secondary certificate in the related functional area and preferably supplemented by a university degree.
Experience:
At least three years of experience in healthcare, UN or NGO deep field experience.
Exercises process ownership and oversight across multiple duty stations
Performs quality assurance, risk monitoring, and system strengthening functions
Provides decision-support through analysis and reporting
Requires independent judgment, coordination, and problem-solving beyond transactional tasks
Skills and knowledge:
Strong analytical and organizational skills
High level of discretion and confidentiality
Ability to manage complex workflows across multiple duty stations
Strong coordination and stakeholder engagement skills
Ability to identify risks and propose practical solutions
Familiarity with UN/WFP systems (Workday, Medgate) is an advantage
Languages:
- Fluency in English, knowledge of spoken Thai.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at http://global.hrerecruitment@wfp.org. Please note that this email is for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.