Food & Beverage Manager- Polo Pony at World… · Location…

Food & Beverage Manager- Polo Pony

The Food & Beverage Manager for Polo Pony is responsible for overseeing daily operations, driving revenue growth, and delivering exceptional guest experiences within the Polo Pony restaurant.

This role ensures operational excellence across all front-of-house and service functions, maintains the highest service standards, and collaborates closely with Culinary and leadership teams to deliver a consistent and elevated dining experience.

The F&B Manager will lead and develop team members, optimize financial performance, and uphold the brand standards synonymous with the World Equestrian Center.

Job Duties and Responsibilities

Operations Management

Oversee daily front-of-house operations at Polo Pony, ensuring efficient, high-quality service

Maintain exceptional service standards and guest satisfaction at all times

Monitor staffing levels and adjust scheduling based on business needs

Ensure cleanliness, organization, and compliance with health and safety standards

Guest Experience

Deliver a welcoming, high-touch experience aligned with brand expectations

Address and resolve guest concerns promptly with a service recovery mindset

Engage with guests to build relationships and encourage repeat business

Ensure consistency in service delivery, ambiance, and presentation

Team Leadership & Development

Lead, coach, and develop front-of-house team members, including supervisors and servers

Conduct training and onboarding to ensure staff are aligned with service standards

Foster a positive, collaborative, and high-performing team culture

Provide ongoing feedback and performance management

Financial Performance & Revenue Growth

Drive revenue through upselling, promotions, and operational efficiencies

Monitor labor and cost controls to achieve financial targets

Analyze sales reports and identify opportunities for improvement

Partner with leadership on budgeting and forecasting initiatives

Collaboration & Communication

Work closely with Culinary, Stewarding, and Events teams to ensure seamless operations

Participate in leadership meetings and provide operational updates

Communicate effectively across departments to support business needs

Compliance & Administration

Ensure adherence to company policies, health regulations, and safety standards

Maintain accurate records, reporting, and documentation

Support inventory management and ordering processes

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

Ability to stand for the entire shift

Ability to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl

Ability to climb stairs

Ability to bend at the waist, use hands repetitively, and reach above the shoulder

Ability to talk and hear

Proficiency in English, both written and verbal

Qualifications, Education, Experience, Skills, and Abilities

Proficiency in understanding, reading, and writing English

Minimum of 5 years of experience in food and beverage or restaurant management

Strong leadership and team development skills

Knowledge of restaurant operations, service standards, and financial controls

ServSafe certification

Alcohol Compliance certification