Remote Senior HVAC Office Manager at WorkHero in New York, NY

About WorkHero:WorkHero believes that the right office manager can be the difference between a business surviving and thriving. WorkHero provides expert office support to small HVAC business owners, combining industry expertise with cutting-edge AI tools. We assign each customer a dedicated office manager with deep HVAC experience to handle administrative and operational tasks such as billing, payroll, permitting, and procurement. Our services save customers up to 16 hours a week, enabling them to focus on growing their business.

Quick highlights of our progress so far:

• $5m Seed Round Raised
• $1M ARR milestone hit
• 40+ Happy contractors and growing
• Join an elite group of HVAC office managers from across the country

The Role: We're looking for an experienced HVAC office manager to join our team as a Remote Office Manager. In this role, you'll be the backbone of our service, using your expertise and our AI-powered tools to support multiple small HVAC contractors simultaneously. You'll provide the human touch that makes our service invaluable, while leveraging technology to multiply your impact. We believe that the best office managers know the industry inside and out. They do more than just handle tasks for an owner, they bring the capacity and experience to help an owner accomplish their goals - whether that’s growth, profitability, or getting their free time back.

What You'll Do:

• Manage administrative operations for multiple HVAC contractors, including scheduling, invoicing, and customer service
• Use our AI-powered tools to optimize workflows and support business growth
• Share your HVAC industry knowledge with our product team to improve our AI solutions
• Help contractors implement tools and processes to enhance efficiency
• Tailor your approach to meet the unique needs of each contractor

You're a Great Fit If:

• You have experience in HVAC office management, especially with small businesses
• You understand HVAC business operations and industry challenges
• You're skilled with tools like QuickBooks, Jobber, HouseCall Pro, ServiceTitan
• You’re highly organized and can manage multiple priorities effectively
• You communicate clearly and can build strong relationships, even remotely
• You're comfortable with technology and excited about integrating AI into your workflow
• You can work independently and thrive in a dynamic, evolving environment

Nice-to-Haves:

• Experience supporting multiple businesses simultaneously
• A knack for process improvement and optimizing workflows
• Familiarity with or enthusiasm for learning about AI tools

Why Join Us:

• Help multiple amazing small business owners
• Work with other rockstar office managers
• Competitive salary, health benefits, and equity in a growing startup
• Work remotely and enjoy a flexible schedule
• Be at the forefront of innovation in the HVAC industry
• Grow your skills and career in a dynamic tech startup

The WorkHero Difference: At WorkHero, you're more than an office manager - you're a key partner in driving success for multiple HVAC businesses. You'll use your skills and our AI to help contractors focus on what they do best. It's a chance to multiply your impact and be part of shaping the future of HVAC office management.

We are committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and experiences.