Collections Manager at Workforce Go in Dallas, TX

Candidate Authenticity Statement
We recognize that AI tools are increasingly used in professional settings. However, during our assessment and interview process, we ask candidates to complete all responses independently, without the use of AI-generated assistance.

This ensures we can accurately assess your individual skills, communication style, and problem-solving approach. Submissions or responses that appear AI-generated may be considered misaligned with our evaluation standards.

Remote-First with In-Person Training: This position is remote following successful completion of onboarding. New hires are required to attend two weeks of in-person training at our Carrollton, TX corporate office to ensure a smooth and successful transition into the role.

POSITION SUMMARY:
The Collections Manager is responsible for overseeing and executing the efficient and timely collection of debt owed to the A.E. Perkins family of companies. This role involves both directly managing collections and delegating tasks to team members when appropriate. The Collections Manager will employ negotiation strategies to recover outstanding debts, manage the late fee process, and ensure accurate receivables reporting, all while maintaining compliance with collection laws.

PRINCIPAL DUTIES & RESPONSIBILITIES: (Core Competencies)

• Debt Collection Management:
  Collect unpaid debt for the companies and assign collections tasks to associates as necessary, ensuring efficient debt recovery processes (Advanced).
• Negotiation:
  Engage in negotiation with customers for non-payment situations, offering solutions such as extensions, payment plans, or credits to facilitate debt resolution (Advanced).
• Debt Write-Off Identification:
  Identify debts that require write-offs and ensure proper documentation and approval (Intermediate).
• Receivables Maintenance:
  Ensure all receivables are accurately recorded and up to date, supporting efficient accounting operations (Advanced).
• Late Fee Process Oversight:
  Manage and oversee the implementation of the late fee process, ensuring adherence to company policies (Intermediate).
• Reporting:
  Prepare and deliver detailed monthly reports on collection activities, including payment status and outstanding debts (Advanced).

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Analytical Skills:
  Strong analytical skills to evaluate debt situations and determine effective collection strategies (Advanced).
• Report Writing:
  Proficiency in writing clear and comprehensive reports, with an ability to communicate data effectively (Advanced).
• Collection Law Knowledge:
  Extensive understanding of collection laws to ensure compliance with legal and regulatory standards (Advanced).
• Communication and Interpersonal Skills:
  Effective verbal and written communication skills, with the ability to present information clearly and engage with clients in a professional manner (Advanced).
• Calm and Driven Demeanor:
  Ability to remain composed under pressure and maintain a calm demeanor when dealing with challenging situations (Advanced).
• Organizational Skills:
  Exceptional organizational abilities to manage multiple tasks, prioritize workloads, and oversee collections for multiple internal companies (Intermediate).
• Collaboration:
  Strong ability to interact and collaborate with multiple internal departments and stakeholders (Intermediate).
• Travel:
  Ability to travel up to 25% as needed for business purposes.

CREDENTIALS & EXPERIENCE:

• Experience:
  5-7 years of B2B collection experience, demonstrating a successful track record in managing and recovering debt (Advanced).
• Accounting Software Proficiency:
  Experience with Great Plains and Intacct accounting software (Intermediate).
• Technical Skills:
  Advanced knowledge of Microsoft Excel, including the use of formulas, pivot tables, and data analysis tools (Advanced).

NOTE: This position pays between $75,000.00 - $78,000.00 per year, plus potential for bonus earnings.

BENEFITS

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Employee Assistance Program
• LegalShield
• ID Shield
• Commuter Reimbursement Plan
• Tuition Reimbursement
• Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.

ADDITIONAL BENEFITS INCLUDE:

• Wellable membership
• Telescope Health (telehealth) through Accresa
• Intellect (mental health) application
• Employee engagement activities, including voluntary events, raffles, book club, and more!