Seasonal Customer Service Representative at Word of Life… · Pottersvi…

Summary: Word of Life Fellowship is seeking a Seasonal Customer Service Representative. The role involves managing communications, responding to customer inquiries, and supporting various departments within the organization.

Responsibilities:
- Act as a switchboard for Word of Life and be able to redirect calls to the proper channel
- Reply to general voicemails and e-mails left in department box as well as personal boxes
- Acquire, maintain, and expand knowledge of how each department works and their function
- Ability to maintain a courteous and pleasant demeanor – both in person and on phone
- Dress consistent with a desired professional image
- Communicating with customers with respect and interest
- Pleasant and cooperative attitude with co-workers
- Ability to manage time and projects without the need of constant direction
- Personal and professional growth and development based on yearly goals
- Ability to work a consistent schedule but also flexible during peak seasons
- Attendance at weekly staff meetings and required devotions/chapels
- Know and understand policies and procedures for registration of all camps, conferences, concerts, and events
- Ability to communicate with camps regarding details of registration, events, cancellations, reporting, and assisting the camps with customer needs
- Ability to research and follow up with customers regarding answers to unknown questions
- Mindset to anticipate the customer’s needs beyond what they communicate

Required Qualifications:
- A clear cut personal testimony of faith in Christ
- Agreement with Word of Life's vision, mission, Statement of Faith and Standard of Conduct
- A willingness to learn and grow in the ministry responsibilities mentioned below
- A great personality and communication skill
- Proficient in typing, computer skills, and math skills
- The ability to multitask and follow-up

Required Skills: Typing, Math skills