Regional Delivery Operations Manager at Wonder in New York City, NY

Regional Delivery Operations Manager Location: New York, NY About Wonder Everything’s on the menu at Wonder. Except compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. Join us as we work to make great food more accessible. The Impact You Will Make Detect and triage performance signals across your portfolio using dashboards and operational context; distinguish signal from noise and maintain focus on the highest-leverage work. Diagnose drivers and recommend actions using structured problem solving, grounded in data and operational reality & context. Drive follow-through to measurable impact with operating partners, ensuring actions are prioritized, executed, and validated for effectiveness. Create leverage through mechanisms by turning recurring issues into shared playbooks, triggers, and standard routines that reduce repeat churn as the network scales. Surface cross-site patterns and insights that inform continuous operational improvements and improve how the org prioritizes and responds. Partner with field leadership as the primary delivery ops point of contact for your segment, maintaining a lightweight, high-value operating rhythm. Support scaling and launches through readiness checks, early performance monitoring, and post-launch retros, focused on repeatability over heroics. What You Bring to the Table 5–8+ years in operations, logistics, marketplace ops, or multi-site performance management Strong analytical fluency: comfortable with BI tools (e.g. Looker/Tableau), advanced spreadsheet skills, direct experience with SQL, able to turn data into prioritized action Proven ability to run structured root-cause analysis and make sound tradeoffs in ambiguous, high-noise environments. Strong execution through influence: you drive clarity, ownership, and closure without direct authority. Experience building scalable processes (playbooks/SOPs, operating cadences, standards) that reduce repeated issues and manual overhead. Excellent written communication: concise updates, clear recommendations, and durable documentation. Preferred: experience working closely with field teams across multiple locations; experience in fast-scaling ops organizations. Got These? Even Better Systems thinker: you look for patterns and design mechanisms that prevent repeat problems. Prioritization discipline: you can say “not now,” manage tradeoffs, and keep the team focused on what matters most. Data-led operator: you use data to guide decisions, validate impact, and reduce opinion-driven churn. Self-starter & autonomous: you take initiative, operate with urgency, and don’t wait to be told what to do. Collaborative and low-noise: you build trust across teams and align stakeholders without creating unnecessary complexity. High standards, healthy boundaries: you communicate clearly, manage stakeholder expectations, and maintain a sustainable cadence while driving strong outcomes. #LI-Hybrid New York: $128,000 Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed. A Final Note At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know. We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.