Fulfillment Associate - Corporate,… at Wolters Kluwer · USA -…

Summary: Wolters Kluwer's CT Corporation has been serving customers since 1892, focusing on accountability and diverse talent development. As a Fulfillment Associate, you will manage legal notices and filings while collaborating with service teams to enhance customer satisfaction and operational success. Responsibilities: - Fulfill orders for internal and external customers by scanning and processing documents for the purpose of business entity creation. (Corporation, LLC, etc.) - Research legal documents - Resolve or escalate issues - Follow requests through to completion - Communicate progress to customers and our teams - Navigate quickly between multiple processing systems and databases - Contribute to customer satisfaction and organizational success - Participate in process improvement programs, best practices, and occasional special projects - Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications Required Qualifications: - High School diploma or equivalent - 1 year customer service experience - Good typing skills (30 wpm) - Ability to work independently with a minimum amount of oversight while still being an integral part of a team - When needed, working overtime is required - Experience working with a variety of computer software and spreadsheets - Must be able to work a 12:00 PM-9:00 PM schedule Preferred Qualifications: - Prefer some college - Prefer experience in retail, hospitality, or office environment Required Skills: Legal document research, Document scanning and processing, Microsoft Office, Typing (30 wpm), Self-development Benefits: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, Paid Parental Leave