CX/UX Researcher (m/f/d) - Hybrid at Wolters Kluwer · Hürth

CX/UX Researcher (m/f/d) - Hybrid Location: DEU - Huerth Shaping the Future Today - with Wolters Kluwer For over 180 years, Wolters Kluwer has helped professionals and organizations work smarter and make better decisions. With 20,000+ colleagues worldwide,we’rea global, technology driven company delivering expert information, software, and services. We succeed by combining deep domainexpertisewith innovation anda strong senseof ownership. Our teams help customers navigate complex legal, regulatory, and compliance challenges today, and as the world changes. Legal & Regulatory (L&R) The Legal & Regulatory team withinWolters Kluwer Germanyis looking for aUX Researcher (Medior) (m/f/d)who is curious, proactive, and motivated to shape products that legal professionals rely on every day.You’llwork at the heart of an organization that is strongly investing in AIdriven solutions for the legal market,helping legal professionals do their work better with modern technology. Expect afastmovingenvironment with plenty of innovation, experimentation, and opportunities to makerealimpact. About the role You’lljoin a growing UX team (UX Designers and a UX Research Lead) and partner closely with Product Management, Engineering, Data, and business stakeholders to frame problems, run studies, and drive decisions with evidence.You’llalso become part of a large, international community of UX professionals across Wolters Kluwer—a close knit, supportive group that actively shares knowledge, learns together, and helps each other grow.Strong collaboration and a genuine sense of team are core to how we work. We’relooking for someone who: Is naturally inquisitive and enjoys untangling complex, ambiguous problems Takes ownership, collaborates easily, and communicates clearly with cross functional partners Is excited about how AI can create customer value, and how it can responsibly accelerate the research practice Thinks beyond execution by helping teams connect insights to options, tradeoffs, and product decisions You’llcontributeresearchacross the product lifecycle, from early discovery to evaluation, helping teams understand user needs, reduce risk, and translate insights into measurable product outcomes. Key Responsibilities Partnerwith product teams to define research goals, scope, and success criteria, helping teams reduce key product risks around value, usability, feasibility, and viability​ Planand conduct just enough research across the product lifecycle (e.g., interviews, usability tests, surveys) to answer the most relevant questions and inform decisions efficiently Analyzeand synthesize qualitative and quantitative data into clear themes, insights, and implications—connecting user needs, product constraints, and business context Createhighquality research assets (discussion guides, surveys, consent scripts, readouts) and continuously improve shared templates and ways of working Facilitateresearch readouts and collaborative workshops to align teams on what was learned, what it means, and how it should influence product decisions Supportprioritization of the research roadmap by balancing customer impact, technical feasibility, and commercial considerations Maintainand actively curate a central research repository (e.g., Dovetail), making insights, evidence, and learnings easy to find, reuse, and build upon Conductcompetitive research and benchmarking to inform product strategy, positioning, and market fit Contributeto and help keep key UX artifacts current, such as personas, journey maps, and problem statements Requirements Experience & location: 2–4 years of experience conducting user experience research in a product or technology environment, and located in or able to regularly work from the Köln (Cologne) area​ Proactivity& ownership: Highly proactive and self-driven,comfortable(and excited in)taking initiative, reaching out to customers directly when needed, and owning research endtoend. Study design & execution: Able to choose appropriate research methods, define research questions, and plan and run studies with guidance where needed Analysis & synthesis: Experience turning qualitative and quantitative data into themes, insights, and clear implications for product teams Storytelling & communication: Able to communicate research findings in a clear, actionable, and audienceappropriate way Collaboration & stakeholder engagement: Comfortable working closely with designers, product managers, engineers, and other stakeholders to align on decisions and drive outcomes—not just insights UX artifacts & context: Experience creating and maintaining personas and other UX artifacts (e.g. journeys, workflows), and incorporating product, business, and competitive context into research interpretation​ User curiosity: Strong curiosity about users, their needs, and the jobs they are trying to get done Other qualifications (preferred) Experience conducting UX research that informs product strategy in a technology context Experience with product analytics tools (e.g., Pendo or similar) Experience in B2B and/or enterprise software environments Experience with research repository tools (e.g., Dovetail or similar) A universitylevel degree in a relevant field such asHumanComputerInteraction, Psychology, Social Sciences, Design, or a related discipline, or equivalent practical experience Fluent understanding of German language isa must Strong understanding of English language isa must Diversity matters Wolters Kluwer is committed to building an inclusive culture where diverse perspectives are valued and empowered. We believe diversity drives better outcomes for our people, our products, and our customers. We have been recognized as a European Diversity Leader by the Financial Times and as one of Forbes’ Best Employers for Diversity and Best Employers for Women in multiple years.Wolters Kluwer and all of its subsidiaries are Equal Opportunity / Affirmative Action employers. Our benefits Permanent employment from day one Remote work & flexibility: Work remotely up to 3 days per week (home office) with flexible working hours Work abroad flexibly: Work from anywhere within the EU for up to 20 days within a twelve-month period Rest & time off: 30 vacation days plus additional days off on Rose Monday, Christmas Eve, and New Year’s Eve Celebrate together:summer party with family & friends, Christmas party, and regular after-work events Make an impact:1 additional paid day off per year for volunteering (Volunteer Day) Well equipped in your home office: budget for IT equipment (€300) Company pension scheme Support for development: E-learning via LinkedIn, online language training with goFluent, and other training and development opportunities Modern on-site working:attractive office in Hürth near Cologne with rooftop terrace, ergonomic workstations, e-charging stations with discounted electricity, and free fresh fruit, water, tea & coffee A great start:structured onboarding with a buddy program Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.