Support Associate (remote) at Wolt - English · Zagreb

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting. What you’ll be doing Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app Providing quick and effective feedback, resolving escalations, and managing technical issues Reviewing and responding to user feedback Overseeing and managing operations in the cities where Wolt operates Maintaining a great customer experience and monitoring performance daily Working on quality assurance (QA) and platform management Your profile Excellent communication skills and plenty of patience Persistence and kindness help you find the best solution for everyone involved Great attention to detail and strong focus You’re not intimidated by complex tasks that require quick thinking and good organization You handle stressful situations and multitasking with ease Making fast decisions in challenging moments is one of your strengths You understand the importance of great customer experience You’re fluent in both Croatian and English You have at least a high school diploma You’re comfortable with new apps and systems and adapt quickly Any previous work experience is welcome, especially in a similar role — but it’s not a requirement! We’ll teach you everything you need to know. What’s in it for you Starting gross salary: €1200 + 50% extra pay for weekends, holidays, and night shifts (after 10 PM) After 6 months: €1300 gross + 50% extras for weekends, holidays, and night shifts (after 10 PM) Meal allowance 5-day work week At least 25 days of paid vacation, with a possibility for additional paid days off 100% paid sick leave for the first 7 days Access to the PassSport program 15% discount on your Wolt orders A clear career development path — your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company Employee Assistance Program for you and your immediate family Structured mentoring from our Team Leads Training sessions, workshops, and learning opportunities to enhance your skills 3-week structured onboarding program A friendly, tolerant, and inclusive work environment All necessary equipment for your work (laptop, monitor, headset) Additional health insurance (24/7 medical center access, annual health checkups, specialist exams, and diagnostics) Working hours Wolt Customer Support operates 7 days a week, 363 days a year, from 8 AM to 2 AM. You’ll be working in 8-hour morning and afternoon shifts, including weekends and holidays, depending on business and organizational needs. Next steps What to expect from onboarding: Your onboarding starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2–3 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your Team Lead, who also acts as your mentor. We review applications continuously — so don’t wait! Apply as soon as possible, and we’ll get back to you shortly. To help us get to know you better, please attach your CV in PDF format. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.