REF114696C-Group Manager - Operations (Royalty… at WNS · Mumbai

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Key Responsibilities

• Experience Range: 11 to 15 Years
• Manage royalty calculation, validation, reporting, and payment processes.
• Ensure processing is completed accurately and within agreed SLAs/TATs.
• Review royalty statements, contracts, and supporting data to identify discrepancies.
• Lead and manage the operations team, including workload allocation, performance, and development.
• Coordinate with clients and internal stakeholders to resolve queries and exceptions.
• Drive process improvements, automation, and quality initiatives.
• Monitor KPIs, SLA performance, quality, productivity, and operational risks.
• Ensure compliance with client policies, contracts, and internal controls.
• Prepare and present regular operational and performance reports to stakeholders.
• Manage escalations and support audits as required.

Qualifications

B Com/Mcom/MBA or Finance related field