E-mail Design / Email Campaign/SMC/ACM /… at WNS Cares… · Gurgaon

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a digital-led business transformation and services company that co-creates smarter businesses with more than 700 clients across 10 industries. We blend deep domain excellence, WNS’ core differentiation, with AI-powered platforms and analytics to help businesses innovate continuously, scale effortlessly, adapt swiftly and lead resiliently in a world defined by disruption.

Our purpose: Enabling lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and differentiated impact.

3 4 13 Global Headquarters Continents Countries

700+ 66000+ 65Clients Employees Delivery Centers

Job Description

An Email Design & Campaign Specialist is responsible for developing, executing, and optimizing email campaigns that engage target audiences, build customer loyalty, and drive conversions. This role blends creative skills (design & development) with technical and analytical expertise (automation, segmentation, and performance tracking).

Email Design Operations

Design & build digital marketing responsive emails using Photoshop, Dreamweaver, and Email Marketing Tool – Salesforce Marketing Cloud & Adobe Campaign Management

Responsible for resizing, modifying the images and uploading the same on live emails

Expertise on Photoshop, Dreamweaver, HTML/ HTML5 CSS/ CSS3

Good knowledge in cross email accounts issues and debugging

Adept in online and traditional marketing and highly skilled in visual communications

  Email Campaign Operations

End to end e-mail campaign management and coordination for e-mail, push & other customer touchpoints using marketing automation tools

Know how to use systems Salesforce Marketing Cloud, Adobe Campaign Management, Marketo

Managing on-time online editorial content publishing on related system (AWS, SalesForce, Marketo)

Customer profiling & audience building – using marketing automation tools and/or SQL

Understanding of marketing automation including e-mail design, responsive HTML coding, SQL query building, tracking and analysis of results

Providing training and assistance to stakeholders on Campaign Management systems ( (AWS, SalesForce, Marketo) and processes.

Conduct A/B testing on elements such as subject lines, content, imagery, and send times to optimize campaign performance and engagement rates.

Initiating translation process of campaigns and delivering them to all related parties for validation

Keep the track of deliveries with cost, deadline and supplier performance details in excel reports

Act as SME for related projects.

Aiding business to support additions and modifications of CRM content.

Ensures editorial content is published according to guidelines

Directing business on campaign content management process and workflows.

Experience

Proven experience in an email marketing or digital marketing role, typically 2+ years, with a track record of successful campaign management.

Technical Skills

Proficiency in email marketing platforms/automation tools (AWS, Salesforce Marketing Cloud, Marketo, IVALDI)

Basic knowledge of HTML and CSS for email customization and troubleshooting.

Experience with graphic design tools (Adobe Creative Suite) is a plus.

Qualifications

Masters/bachelor's degree in Computers, Marketing or a related field is typically required.

Proficiency in japanese language (good to have)