Assistant Manager - Operations at WNS in Mumbai, MH, IN

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Working knowledge of GDS – Sabre and Amadeus • IATA Certification / Diploma in Travel preferred • Experience with a Global Travel Management Company (TMC) • Strong understanding of corporate travel operations and complex ticketing • Hands-on experience in Air & Hotel fulfillment, Queue Management, and BSP/ARC reconciliation • Strong proficiency in MS Excel, PowerPoint, and Google Sheets (pivots, formulas, dashboards) • Ability to prepare and present Weekly Business Reviews (WBRs) to clients • Confident client-facing communication and stakeholder management skills • Experience managing SLAs, KPIs, quality, and compliance • Ability to perform root cause analysis and drive corrective actions • Exposure to team handling, performance management, and cross-functional coordination • Willingness to work in a 24x7 shift environment

Qualifications

Graduate