Account Associate I at WM India in Remote

Summary: WM is North America’s largest comprehensive waste management environmental solutions provider. The Account Associate I serves as a key point of contact for WM's Small/Medium business customers, focusing on retaining and growing the team's book of business through effective management of inbound calls and proactive customer outreach. Responsibilities: - Communicates in a focused and compelling way that drives customers’ thoughts and actions - Utilizes appropriate change management processes to meet the demands of the sales role - Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities - Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment - Contributes to individual and shared responsibilities in a team environment - Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions - Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) - Analyzes reports as needed and/or handles general administrative duties as appropriate Required Qualifications: - Remote position but qualified candidates must be located within EST - Must live & work in the US - High School Diploma or GED (accredited) - 1 year Business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component Required Skills: Business-to-business account management, Inside sales, Customer service experience Important Skills: Sales productivity software Nice-to-Have Skills: Negotiation skills Benefits: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Stock Purchase Plan, Company match on 401K, Paid Vacation, Holidays, Personal Days