Technical Account Manager (West) at Wiz in Remote

Summary: Wiz is a leading startup focused on reinventing cloud security and empowering businesses. As a Technical Account Manager, you will drive customer adoption of the Wiz platform, providing strategic and technical guidance while collaborating with internal teams to enhance customer experience and satisfaction. Responsibilities: - Serve as a trusted technical advisor throughout your customers’ Wiz journey - Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise - Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets - Continuously monitor news related to emerging cloud security threats and further develop your domain expertise - Continuously stay abreast and enabled on new Wiz features and functionality - Ensure your book of customers are delighted and seeing value from their Wiz purchase - Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives - Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk - Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value - Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders - Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues - Drive and track your customers’ achievement of business goals and realization of value through Wiz - Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings - Understand, document, and represent your customers’ needs to internal Wiz stakeholders - Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions - Support and manage a book of up to 15 customers, depending on size and complexity - Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams - Drive towards utilization/adoption targets for your book of business - Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements - Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives - Assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams - Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise - Partner cross-functionally with internal teams to improve processes Required Qualifications: - Overall 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect - B.S. in Computer Science, Engineering, or similar field, or equivalent experience - Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion - Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer) - Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges - Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations - Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc - Familiarity with Linux and Windows operating systems concepts and runtime sensing - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external - Ability and willingness to continuously learn emerging cloud/security technologies - Proven track record of successfully managing a book of business with 5-10+ customers - Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets - Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex - Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets - Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives - Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization Required Skills: Cloud Services, Cloud Security, Cloud Security Certifications, Container Technologies, DevOps Technologies, Linux Operating System, Windows Operating System, Technical Troubleshooting, Customer Success Management, Account Management, CRM Systems Benefits: Medical, dental and vision insurance, Home Office Setup reimbursement, Flexible Spending Accounts, Monthly Connectivity reimbursement, Employee Assistance Program (EAP), Short- and Long-term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan (with employer match), Flexible paid time off + 11 paid holidays, Paid leave programs, including parental, pregnancy health, medical and bereavement leave