Sr. Manager, Technical Learning Design and Development at Wiz · Remote

Summary: Wiz is a leading company in cloud security, dedicated to helping organizations secure their cloud environments. The Sr. Manager, Technical Learning Design and Development will lead the TLDD team to create high-quality learning assets, ensuring technical readiness for internal teams and partners through effective instructional design and innovative learning methodologies. Responsibilities: - Lead and mentor a team of instructional designers, content developers, multimedia specialists, and lab engineers to create engaging, effective technical learning materials - Oversee the end-to-end design and development of learning assets, including eLearning modules, instructor-led training materials, hands-on labs, capture-the-flag (CTF) programs, videos, simulations, and quizzes, ensuring alignment with certification and accreditation initiatives - Partner with Engineering and Finance to optimize lab infrastructure costs (Lab Economics & Strategy), balancing high-fidelity, hands-on scenarios for customers and partners with sustainable cloud consumption models - Collaborate with TEP to translate enablement strategies and roadmaps into detailed content blueprints, ensuring all materials align with business priorities and technical accuracy - Implement Agile learning development methodologies (Agile Content Operations) to manage intake, visualize team capacity, and deliver transparent timelines to stakeholders - Partner cross-functionally with Product, Engineering, SE, and subject matter experts (SMEs) to gather requirements, validate content, and incorporate the latest product updates and technical insights - Establish and enforce best practices in adult learning theory, instructional design (e.g., ADDIE, SAM), accessibility, and technical content creation to deliver world-class, scalable learning experiences - Drive innovation in learning formats, incorporating interactive elements, gamification, and emerging technologies to enhance engagement and knowledge retention - Monitor content quality, usage, and effectiveness, working with TDO to iterate based on feedback, metrics, and evolving needs - Contribute to enablement metrics and ROI reporting by tracking development efficiency, content impact, and team performance - Build and scale the TLDD team as the organization grows, including hiring, onboarding, and professional development - Establish rigorous audit-and-refresh cycles for all technical assets (Lifecycle Management), including labs, runbooks, demo environments, and videos, to maintain accuracy as products evolve, while defining clear deprecation processes for outdated materials - Develop and execute vendor and scaling strategies, including global content localization: Identify and manage relationships with external vendors to augment internal capacity and control costs; design scalable content production models for high-volume delivery; and oversee translation, cultural adaptation, and regional customization of materials to ensure global accessibility, compliance, and relevance across diverse markets and languages Required Qualifications: - 5+ years of experience in instructional design, curriculum development, or technical content creation, with at least 3+ years in a people management role leading design/development teams - Strong hands-on technical background with a deep understanding of public cloud platforms (AWS, Azure, GCP), DevOps practices, automation frameworks, and cloud-native technologies such as Kubernetes - Proven track record in technical enablement or training within a SaaS, cybersecurity, cloud, or similar high-tech environment - Experience managing external vendors, content agencies, and operational budgets to scale content production during peak demand and optimize infrastructure costs - Deep expertise in instructional design methodologies, adult learning principles, and creating hands-on technical training (e.g., labs, CTFs) - Experience developing role-specific content for technical audiences such as Sales Engineers, Technical Account Managers, Support Engineers, and Partners - Experience overseeing global content localization, including translation, cultural adaptation, and regional compliance to support international markets and multilingual delivery - Demonstrated ability to implement content lifecycle management processes, including regular audits, refreshes, and deprecation of outdated technical assets - Leverage AI and emerging technologies (e.g., generative AI for content personalization) to enhance learning experiences - Strong project management skills with experience in Agile methodologies to handle multiple priorities, timelines, and cross-functional dependencies - Proficiency with modern learning tools and platforms (e.g., Articulate, Synthesia, lab virtualization tools, LMS systems) - Excellent communication and collaboration skills, with the ability to influence stakeholders and translate complex technical concepts into accessible learning Preferred Qualifications: - Passion for building high-performing teams and fostering a creative, innovative culture - Experience with partner enablement programs, including tiered certifications - Familiarity with measuring learning effectiveness and reporting on enablement ROI - Experience partnering with Finance or Operations on cost modeling and optimization for cloud-based infrastructure (e.g., labs and demo environments) Required Skills: Instructional Design, Curriculum Development, Technical Content Creation, Public Cloud Platforms, AWS, Azure, GCP, DevOps Practices, Automation Frameworks, Cloud-native Technologies, Kubernetes, Technical Enablement, SaaS, Cybersecurity, Vendor Management, Content Localization, Translation, Cultural Adaptation, Regional Compliance, Content Lifecycle Management, AI for Content Personalization, Agile Methodologies, Learning Tools, Articulate, Synthesia, Lab Virtualization Tools, LMS Systems, Stakeholder Influence, Project Management Benefits: Medical, dental and vision insurance, Home Office Setup reimbursement, Flexible Spending Accounts, Monthly Connectivity reimbursement, Employee Assistance Program (EAP), Short- and Long-term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan (with employer match), Flexible paid time off + 11 paid holidays, Paid leave programs, including parental, pregnancy health, medical and bereavement leave