Manager, Technical Account Management (West) at Wiz in Remote

Summary: Wiz is a leading company in cloud security, committed to helping organizations secure their cloud environments. As a Manager of Technical Account Management, you will oversee a team of Technical Account Managers, ensuring customer success and satisfaction while collaborating with various departments to enhance the customer experience. Responsibilities: - Lead, mentor, and motivate a team of TAMs - Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in your region - Collaborate with Operations, Sales, Renewals, and Marketing teams on strategic account plans to help drive customer retention and growth - Program management account escalations to ensure timeline and well-coordinated resolution - Maintain up-to-date functional and technical knowledge of the Wiz platform - Continuously monitor news related to new & emerging cloud security threats - Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...) - Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives - Measure customers’ achievement of these key performance indicators and report those both internally and externally - Identify and address technical issues to ensure high levels of customer satisfaction - Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently - Advocate for customer needs across various departments (product management, support, etc.) - Offer insights regarding the availability of new features in Wiz - Program manage account escalations effectively Required Qualifications: - 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role - 3+ years of experience managing technical customer-facing teams - Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred - Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them - Proven track record of mentoring and managing high-performing technical teams - Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization - B.S. in Computer Science, Engineering, or similar field, or equivalent experience Preferred Qualifications: - CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) Required Skills: Technical Account Management, Cloud Services, Cloud Security, Cloud Service Provider Certifications, Container Technologies, Docker, Kubernetes, Technical Customer-Facing Experience, Program Management Benefits: Medical, dental and vision insurance, Home Office Setup reimbursement, Flexible Spending Accounts, Monthly Connectivity reimbursement, Employee Assistance Program (EAP), Short- and Long-term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan (with employer match), Flexible paid time off + 11 paid holidays, Paid leave programs, including parental, pregnancy health, medical and bereavement leave