Client Care Coordinator at Witherite Law Group in Dallas, TX

Position Summary: The Client Care Coordinator will serve as a key liaison between clients, providers, and the Witherite Law Group (WLG) to ensure seamless care and communication throughout the litigation process. This role involves collaborating with WLG Client Care Coordinators, Attorney Litigation teams, and specialists to schedule client treatments and facilitate necessary medical care. The Client Care Coordinator will build trust with clients by empathizing with their needs, addressing concerns, and ensuring they receive timely and appropriate care. Additionally, the Coordinator will be responsible for data management, including verifying, updating, and reporting client appointment details, and optimizing workflow to enhance client satisfaction. Effective communication with providers, clients, and internal teams is crucial for meeting both healthcare and legal needs. The Coordinator will also attend case reviews and litigation meetings, assist in resolving scheduling conflicts, and ensure accurate documentation and reporting. 

Key Responsibilities: 

• Serve as a liaison between clients, providers, and the WLG team to coordinate care. 
• Collaborate with internal teams to address client treatment needs during litigation. 
• Build and maintain client trust through empathetic communication and care coordination. 
• Manage client schedules, resolve calendar conflicts, and arrange travel as needed. 
• Gather and report client information related to injuries and case progress. 
• Update and maintain client appointment data in internal systems (Filevine, Power BI). 
• Attend meetings to review and address client care requirements. 
• Create and manage documentation to guide workflows and address challenges. 

Qualifications: 

• Entry-level healthcare experience (unit clerk, MA, or similar) 
• Preferred experience in a physician’s office or clinic setting
• High School Diploma preferred

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement