Banking Operations Governance Team Lead at WISE · São Paulo

companyDescription
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
jobDescription
We are looking for a Banking Operations Governance Team Lead to to lead one of our Banking Operations Governance teams.
Banking Operations Governance is a control-critical function that helps Wise manage banking partner access, signatory governance, partner due diligence, portal administration, documentation, and operational control evidence as we scale. The team sits between global strategy and day-to-day execution, making sure our banking partner operations are safe, consistent, well-documented, and scalable.
As Team Lead, you’ll be responsible for leading a team of Specialists, managing operational performance, improving governance processes, and helping the team move from manual, reactive work toward clearer, more proactive operating models. This is a hands-on leadership role for someone who can combine people leadership, operational discipline, stakeholder management, and strong judgment in ambiguous environments.
In this role, you will:
Lead a team of Banking Operations Governance Specialists, focusing on consistent team performance while actively supporting the professional growth and development of each team member
Manage team workload, capacity, SLA performance and quality, making sure urgent work is handled without losing sight of control quality and long-term improvement
Act as the first level escalation point for the team as well as stakeholders in the organization, providing guidance and resolution for complex operational matters
Monitor and report against team performance metrics while managing team resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage;
Ensure team readiness to handle unexpected situations and guarantee process documentation and improvement within your area
Implement comprehensive governance frameworks that establish standardized processes for banking operations, follow formal SLAs and review procedures, implement proactive monitoring systems to prevent operational gaps, and develop documentation standards that ensure regulatory compliance and eliminate inefficiencies;
Establish robust financial and access controls by ensuring  accurate partner access management and signatory controls are implemented;
Manage key stakeholder relationships by actively collaborating with internal teams, product, engineering, and external banking partners to implement governance frameworks, resolve complex escalated issues, maintain operational integrity, and drive continuous improvements in banking operations.
qualifications
You’ll be a strong fit if you have:
At least 2 years of people leadership or formal team leadership experience, ideally in Operations, Risk, Governance, Compliance, Financial Services, or another control-sensitive environment.
Experience managing team performance, workload, prioritisation, quality and delivery against SLAs or operational KPIs.
A track record of coaching and developing people, including supporting performance, building capability and creating clarity in ambiguous situations
Experience in identifying process gaps and turning them into practical improvements, documentation, operating rhythms or governance frameworks
Strong stakeholder management skills, including the ability to communicate trade-offs, manage expectations and challenge scope constructively
Good analytical judgment: you can use data, spreadsheets, dashboards or operational metrics to understand capacity, performance, quality and risk
Strong ownership and resilience: you can make progress in messy or unclear environments without waiting for everything to be perfectly defined
Excellent written and verbal communication skills, with the ability to explain complex operational issues clearly
A collaborative leadership style: you build trust, invite challenge and help people succeed without avoiding difficult conversations
Nice to have:
Experience in banking operations, access management, partner governance, risk controls, audit-readiness or due diligence
Experience working with external partners, especially banks or regulated financial institutions
Familiarity with process mapping, RACI, control frameworks, operational dashboards or continuous improvement methods
Experience building or improving a team, process or operating model during a period of growth or change
additionalInformation
Please submit your resume in English. We want to be sure we give everyone's application a fair review! Resumes in Portuguese will not be consider.

This is a hybrid position located in Sao Paulo, Brazil, and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to relocation
RSU’s in a rapidly growing company
Flexible working model
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
️ A paid 6-week sabbatical leave after four years
8-weeks of paid parental leave, after a year with us and child care assistance
Transportation vouchers
Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
️ TotalPass access to 3,500 gyms and studios throughout Brazil
Click here to learn more about the benefits that we offer at Wise
For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.