WIRIS→
Technical Support Intern at WIRIS in Barcelona, Catalonia, ES
Skills
Job Description
Calling all tech enthusiasts! 💻🚀
Don’t miss this exciting opportunity to join us as a Technical Support Intern and start your career in a dynamic and international environment.
If you are passionate about technology, enjoy helping others, and want to gain hands-on experience in a real product environment, keep reading 👇
We are WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California 🌞 Our mission is to make people’s STEM work more meaningful 🚀
We develop tools for the education, scientific, and publishing communities, working with the biggest players like Google Workspace, Moodle, Blackboard, Canvas, and Microsoft Office. You can find us everywhere!
Follow us on Instagram @lifeatwiris to get a sneak peek into our vibrant company culture!
All our job offers are open to people with a disability certification.
WHAT WILL YOU DO?
- Assist in delivering first-line technical support and help users resolve product-related issues.
- Perform triage on incoming support tickets, ensuring they are properly categorized and assigned to the right team.
- Handle customer interactions to identify, document, and route issues effectively.
- Apply SOPs to resolve first-contact cases when possible.
- Support the improvement and maintenance of product documentation.
WHAT WILL MAKE YOU SUCCEED IN THIS POSITION?
Fluency in Spanish and English.
Background in Software Development, System Administration, or Mathematics.
Interest in technology and willingness to learn.
No previous experience required we value motivation and curiosity!
User-level proficiency in Windows or macOS.
User-level knowledge of Microsoft Office or Google Workspace.
SOFT SKILLS
- Tech-savvy mindset.
- Empathy and customer-oriented attitude.
- Clear and effective communication.
- Adaptability and eagerness to learn.
- Problem-solving mindset.
WHAT DO WE OFFER YOU?
- Flexible working hours compatible with your studies.
- Learning and development in a tech-driven company.
- A great work environment in Barcelona city center.
- Daily access to office drinks and healthy snacks.
WHAT DO WE CARE ABOUT?
- People first: We are a people-oriented company.
- Contribution: We want to leave our mark.
- Courage: We are brave and determined.
- Leadership: We have the aspiration to transform.
Wiris, where everyone matters, work is fun, and growth never ends 🚀